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Front of House/ Receptionist

2 weeks ago

Winchester, Hampshire, United Kingdom Rathbones Full time £20,000 - £25,000 per year

Job description:

Job Title:  Front of House

Department: Rathbones Investment Management

Location: Winchester

Contract Type: Permanent

The Role

In this role you will carry out a full range of front of house duties including answering all incoming calls, ensuring client areas and meeting rooms are maintained to a high standard, welcoming guests and arranging/facilitating catering as required.

This is a professional, warm and friendly team and you will be pivotal to the smooth running of this busy office.

This role involves attending the office 5 days each week as you will be greeting clients in person.

Outcomes of the Role

  • Answer all calls promptly and present a positive picture of Rathbones, effectively transfer calls to the appropriate contact or take comprehensive messages to pass on
  • Welcome all visitors in a friendly and professional manner
  • To carry out inspections of all meeting rooms and client areas daily and throughout the day, checking that all elements of the areas are fully operational and maintained to a high standard
  • Liaise with all internal teams to book meeting rooms and ensure there is equipment and catering readily available.
  • Act as co-ordinator for all events held in-house as per the agreed procedures and liaising closely with support departments and the hosts as necessary
  • Ensure the Marketing brochures are displayed, and legal notifications are kept up to date, liaising with Marketing and Compliance as necessary
  • Assist in managing in or out of office events
  • Administration tasks as and when required including diary management, car park rotas, etc
  • Liaise with Facilities and organise contractors to maintain the smooth running of the office including cleaners, caterers, workmen and invoicing

Knowledge, Skills and Experience

  • Have experience working in a similar role, ideally in Financial Services, but not essential.
  • Be adaptable to deal with a variety of different tasks simultaneously
  • Able to build relationships with members of staff as well as external stakeholders
  • Excellent verbal communication skills