Production Supervisor

Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company's three core products are Snapchat, a visual messaging app that enhances your relationships with friends, family, and the world; Lens Studio, an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses, Spectacles.

We're looking for a Production Supervisor to join the production team at Snap Inc

What you'll do:

• Oversee the daily operations of the Waveguide Production Line

• Responsible for supervising production staff, ensuring output meets high standards of quality and safety, and maintaining operational efficiency in a fast-paced, target-driven environment

• Collaborate closely with the Production Manager to deliver key operational goals

• Ensure adherence to internal health, safety, quality, and operational policies through regular inspections and documented compliance checks

• Lead, mentor, and support a team of production operators, promoting a culture of accountability, quality, and continuous improvement aligned with Snap's core values: Kind, Smart, and Creative

• Oversee and coordinate shift production activities to ensure resources and a smooth workflow alongside timely delivery of waveguide components

• Serve as the first point of contact for resolving on-the-floor issues during your shift, including personnel concerns, process breakdowns, or urgent safety matters

• Monitor production output against established KPIs, promptly escalating performance or operational issues when necessary 

• Foster strong communication between shifts to ensure seamless handovers and consistent production continuity, across the shifts as a whole

• Hold shift standup meetings at the start and end of shift inc corrective actions

• Collaborate with Engineering, Quality, Stores,IT and R&D teams to troubleshoot challenges and drive process enhancements

• Be open and adaptable to changes in shift patterns and structure in order to support business needs (expected shift patterns: 6am - 3pm and 2pm - 11pm) 

• Maintain accurate and timely records of production data, material usage, and shift reports

• Support training and upskilling of team members to meet evolving technological and production standards, inclusive of training records and a cross training matrix.

• Promote cleanliness, organization, and discipline within the production area

• Monitor workstations to proactively identify and resolve minor process deviations, equipment issues, or handling errors

• Communicate key updates, issues, and performance insights to the Production Manager in a timely manner

• Provide input during performance evaluations and contribute to succession planning within the team.

• Deliver Lean manufacturing practices and participate in continuous improvement initiatives (e.g., 5S, Kaizen, Root Cause Analysis)

Knowledge, Skills & Abilities:

• Understanding of Health and Safety regulations (COSHH, risk assessments, PPE requirements)

• Familiarity with production targets (KPI's, shift planning, yield targets).

• Ability to interpret and understand SOP's and work instructions.

• Fluent using computer softwares such as google sheets, docs, and slides.

• Strong leadership, team management and communication skills.

Minimum Qualifications: 

• GCSE's (or equivalent) including English and Maths

• Minimum 2-3 years experience in a production environment

Preferred Qualifications and Experience:

• At least 1 year as a senior operator, supervisor or lead within a production environment.

• Experience in clean room, precision manufacturing, or optical semi-conductor assembly is beneficial.

• Higher national certificate or diploma, or relevant apprenticeship in manufacturing, engineering or leadership and management.

If you have a disability or special need that requires accommodation, please don't be shy and provide us some information.

"Default Together" Policy at Snap: At Snap Inc. we believe that being together in person helps us build our culture faster, reinforce our values, and serve our community, customers and partners better through dynamic collaboration. To reflect this, we practice a "default together" approach and expect our team members to work in an office 4+ days per week. 

At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets.

Our Benefits: Snap Inc. is its own community, so we've got your back We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid parental leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap's long-term success