Private Patient Sales Advisor

1 week ago

London, Greater London, United Kingdom Spire Healthcare Group plc Full time £25,000 - £40,000 per year

Private Patient Sales Advisor | Private healthcare |Part-time 30 hours | Redbridge | 

Spire London East Hospital are looking to recruit a Private Patient Sales Advisor, who will provide excellent levels of customer service to patients making enquiries into the hospital by telephone and email.  Part-time, 30 hours per week.

Working Hours: Monday - Saturday  between 09:00am – 19:00pm 

Contract Type: Permanent 

Duties and responsibilities:

  • Professional handling of self-pay enquiries (eg, capturing enquirers details, booking appointments, resolving queries, giving information, providing advice and practical help) from phone calls and emails with prospective self-pay patients
  • Converting enquiries to outpatient appointments.
  • Meeting team and individual targets relating to conversion, revenue and appointments.
  • Attending patient information events to represent Spire Healthcare and our services
  • Learning skills required to assist in outpatient appointments team as and when required
  • Providing customers with excellent after-sales service

Who we're looking for:

  • Excellent interpersonal skills
  • First-rate organisational skills and attention to detail
  • A good grasp of standard IT packages (eg Microsoft Outlook, Excel and (ideally) SAP)
  • High level of customer service
  • Healthcare experience 
  • Experience in sales or a contact centre based role

Benefits

We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

  • 35 days annual leave inclusive of bank holidays
  • Employer and employee contributory pension with flexible retirement options
  • 'Spire for you' reward platform – discount and cashback for over 100 retailers
  • Free annual Bupa wellness screening
  • Private medical insurance
  • Life assurance
  • Save an average of £50 per month with our free onsite car park

We commit to our employee's well-being through work life balance, on-going development, support, and reward.

For further information about this role or for an informal conversation about the range of career options available with Spire please contact Carly Dack on  

Closing Date:  If we have received sufficient applications, we reserve the right to close this vacancy without further notice, so please submit your application as soon as possible.

Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference, it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.

We commit to our employee's well-being through work life balance, on-going development, support and reward.

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