Rent Account Advisor

1 week ago

East Dereham, Norfolk, United Kingdom Flagship Housing Full time £20,000 - £30,000 per year

Are you passionate about making a real difference in people's lives? We're looking for someone to join our team as a Rent Account Advisor, helping tenants manage their rent and overcome financial challenges. Your work will play a vital role in reducing rent debt, supporting communities, and making renting simple and stress-free.

This is a permanent, part-time opportunity, working 22.5 hours per week, Monday to Friday, based at our Dereham office

In this role, you'll help tenants stay on top of their rent and support them in overcoming financial challenges. You'll proactively reach out to those who have missed payments or are at risk of falling into debt, working closely with them to understand their circumstances and create practical action plans. Through ongoing case management and accurate record-keeping, you'll ensure accounts are brought up to date and remain stable.

You'll also provide advice on welfare benefits, assist with applications, and connect tenants with specialist agencies when needed. Collaboration is key—you'll work with colleagues across the business to resolve issues such as property condition, anti-social behaviour, and repairs, all while ensuring compliance with legislation and company policies. This is a rewarding opportunity to reduce rent debt, strengthen communities, and make renting simple and stress-free for our tenants.

What We're Looking For:

  • Customer Service Experience – ideally in a role involving face-to-face or telephone contact.
  • Excellent Communication Skills – with strong numeracy and literacy.
  • Calm Under Pressure – able to de-escalate challenging conversations professionally.
  • Proactive and Organised – capable of managing a varied workload and prioritising effectively.
  • Problem-Solving Mindset – able to create practical solutions for tenants in difficult situations.
  • Financial Awareness – experience in debt recovery or financial support is desirable.

Please see the attached Rent Account Advisor – The Part I Play Statement, for responsibilities and requirements details.

We offer a great range of benefits, please click here to see the full list of benefits

How to Apply

Click Apply Online below and attach your CV along with a supporting statement explaining why you're the right person for the job. Prefer to showcase your personality? You can submit a short video (up to 3 minutes) instead—just share the link in the supporting statement box.

Please check your email (including spam folders) regularly for updates.

Application Closing Date: 16th December 2025

Applications may be reviewed, and candidates invited to interview ahead of the close date.

No Agencies please, we do not accept speculative applications.

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