Branch Coordinator

Salary: £28,000 | Full-Time | Monday–Friday, 9:00am–5:00pm

At Hidden Hearing, we're passionate about helping people reconnect with the sounds that matter most. As a Clinic Coordinator (internally known as a Branch Coordinator), you'll be the friendly face of our Loughton hearing centre delivering outstanding customer service and ensuring every visitor feels welcome and cared for.

• Diary Management: Efficiently schedule and confirm appointments, coordinating with colleagues to ensure smooth clinic operations.
• Customer Support: Assist hearing care professionals in delivering exceptional service across hearing centres, day clinics, and home visits.
• Administration: Maintain accurate customer records, manage stock reporting, and ensure compliance with GDPR regulations.
• Sales Engagement: Promote our Wellness program, accessories, and care plans through positive and proactive customer interactions.
• Customer Care: Provide premium service by warmly greeting customers, answering calls promptly, and building strong relationships.
• Branch Presentation: Maintain a clean, professional environment and ensure brand materials are displayed appropriately.

We're seeking someone who is:

• A persuasive and friendly communicator, skilled at achieving positive outcomes through meaningful interactions.
• Self-motivated and goal-oriented, with a drive to exceed expectations.
• Logical and proactive, able to handle challenges with confidence and clarity.
• Personable and enthusiastic, with a genuine passion for delivering exceptional customer care.

This is more than just a front-of-house role, it's an opportunity to make a real difference in people's lives. If you're ready to bring your energy, empathy, and organisational skills to a team that values care and connection, we'd love to hear from you.

We make a life-changing difference to people living with hearing loss and we do so through our exceptional colleagues.

Established in 1968, Hidden Hearing is dedicated to providing the highest standard of care possible, with more than 100,000 people trusting us to test and care for their hearing every year. We are owned by Demant, a global, world-leading hearing healthcare and technology group and together we embrace 4 core values; we are team players, we create trust, we apply a can-do attitude and we create innovative solutions.

We employ over 650 people in the UK, including almost 240 fully qualified Hearing Aid Dispensers. It is often said that being part of the Hidden Hearing team feels like working with family and friends, as we pride ourselves on our down to earth, supportive culture. We truly care about each and every member of our team. In fact, we became the first dedicated hearing retailer to be recognised as a member of Investors in People over 15 years ago and in 2023 we were awarded Gold standard.

We encourage colleagues to be actively engaged our organisation. In return we will reward you with a high basic salary and a competitive commission and bonus scheme designed to reward excellent patient care.

There are ongoing training and development opportunities to grow and progress with us so that you become the very best you can be.