Central Operations Manager

1 day ago

Upper St London N UK, United Kingdom Prezzo Italian Full time

Job
Title:
Internal Communications Lead - 12 months FTC

Department: Central Operations

Location: Islington Support Centre (London) / Hybrid

Reports to: Operations Director

Contract: 1-Year Fixed-Term (Maternity Cover)

Salary: £30,000–£40,000 depending on experience, plus 20% bonus and
perks

Put
Your Heart into Hospitality – Join Prezzo Italian

We're
looking for an Internal Communications Lead on a 12 months FTC to join our team.
This role is central to ensuring our operational messages are clear,
consistent, and action-oriented – helping our restaurant teams stay aligned,
informed, and focused on delivering hospitality with heart.

Role
Purpose

The
Internal Communications Lead  will play a key role in
ensuring smooth communication and operational support between the Support
Centre and restaurant teams. This role focuses on the administration of
operational systems, the cascade of key messages, and guest relations support
during busy trading periods. Acting as a central point of contact, the
Internal Communications Lead  will help maintain efficiency, consistency, and clarity across
operations while supporting the wider Central Operations and Operational teams.

Key
Responsibilities

Communications
& Cascade

Deliver clear and timely communication of key messages
to restaurant and operations teams.Support the cascade of initiatives and updates from the
Support Centre to restaurant teams.Maintain and update SharePoint and other
communication/data-sharing platforms.Develop and distribute information packs around
campaigns, promotions, and key trading times (e.g. Christmas, Valentine's
Day, summer peak).

Operational
Support

Ensure restaurant enquiries to Central Operations are
responded to promptly.Handle complex enquiries and allocate operational
issues to the correct Support Centre department.Anticipate potential operational challenges and liaise
with relevant departments to resolve them.Contribute to forward planning and project timelines
for Central Ops and OE teams.

Guest
Relations Support

Provide additional support to restaurant teams during
peak trading periods to ensure guest satisfaction.Act as a liaison between restaurants and the Support
Centre to resolve guest-related operational issues quickly.

Administration
& Coordination

Brief departmental staff on issues relevant to their
area.Support the Operations Director with regional
administration and cascade activities.Ensure all processes and procedures are documented and
followed consistently.

What
We're Looking For

Strong IT skills with proficiency in communication and
data-sharing platforms.Excellent written and verbal communication skills.Ability to manage multiple tasks and support several
departments simultaneously.Experience in hospitality or restaurant operations is
desirable but not essential.Ability to build strong cross-functional relationships
and collaborate with diverse teams.

Why
Join Prezzo Italian

Competitive package: £30,000–£40, % bonus.Access to career development, training, and clear
progression pathways.Perks that matter – free meals when visiting sites, big
discounts for family and friends, your birthday off, and wellbeing
support.Be part of a team-first culture where pride,
accountability, and care sit at the heart of everything we do.

Ready to put your heart into hospitality
and make a real impact?

Apply
today and discover where you truly belong.

#IND

#LI-SN1

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