Senior UX Designer

We're the feel-good fashion brand making style accessible and fun for over 55 years, on our website, mobile app and over 300 stores in the UK.

By living our values - we play to win, customer obsessed, we are one and it starts with me - we deliver That New Look Feeling for our customers and each other.

THE ROLE:

We are looking for a Senior UX Designer to join our engaged design community to help us build intuitive & delightful customer experiences across all our digital products

This role is London based in our Central London office twice a week

WHATS IN IT FOR YOU:

• 40% staff discount plus friends & family discounts throughout the year
• Access to our reward platform for external discount and offers
• Private pension scheme
• Profit related bonus scheme
• Option to join our Healthcare Private Medical Scheme
• Virtual GP access for you and your children – it allows you to speak to a doctor at a time and date that suits you
• All employees are covered by our life assurance policy from day one
• Unlock extra leave with our buy more holiday scheme.
• Celebrate YOU Enjoy an extra paid day off on your birthday each year
• Enhanced maternity, paternity and adoption leave, and shared parental leave.
• Spread the cost of your commute with interest-free season ticket loans
• Do your bit for the environment and save money with our Cycle2Work scheme
• We're proud to partner with the Retail Trust and Fashion & Textile Children's Trust

WHAT YOU'LL BE DOING

• You'll champion customers, putting their pain points at the heart of everything we do.
• You'll help lead on the New Look Design system – to ensure we're able to move at speed, whilst maintaining a high level of consistency and quality in our digital products.
• Stay up to date with industry trends and emerging technologies to be the subject matter expert on what good looks like for ecommerce UX design.
• Develop high-quality wireframes, interactive prototypes, and accessible UI designs that effectively communicate the intended user experience.
• Mentor more junior designers, providing regular empathetic feedback to help them be the best versions of themselves they can be
• Help align our stakeholders through excellent communication and collaborative workshops (eg. Design Critiques, Design Sprints etc… )
• Invest in our Design Community by sharing what you're working on – fostering collaboration and strengthening our design culture.

WHO YOU ARE:

• An expert in product discovery, who can work together with Product Managers and Technical leads to discover how best to improve our products.
• Able to understand and discuss technical concepts and help prioritise user needs effectively.
• An advocate for design thinking and agile methodologies (such as Scrum and Kanban)
• Strong command of design tools such as Figma and leaning into generative AI tools such as Midjourney.
• Experience designing for content management systems and working closely with marketing teams would be helpful.
• Deep understanding of user-centred design principles, information architecture, and interaction design – with a good sense of aesthetics when building user interfaces.
• Proven track record of taking ownership and successfully delivering results in challenging environments. You can simplify complex ideas and maximise business value while meeting customer needs.
• Excellent communication, collaboration, and presentation skills, with the ability to influence design decisions. An expert in the power of Slack to drive asynchronous communication and culture change.
• You create a positive team spirit, focus on team engagement and embody the New Look values.
• Experience in building Design Systems preferable

WHY NEW LOOK?

We care about you and the planet and believe fashion should be a force for positive change. We celebrate inclusion and diversity in everything we do. We're proud of our inclusive culture and our talented team members who embrace our shared purpose, behaviours and values.

We prioritise development, offering training to support your progression, so you can be your absolute best and achieve your goals.

We pride ourselves on being a flexible employer, our colleagues work a range of patterns. If you have a specific pattern in mind, we're keen to discuss this with you in line with the output needed for the role.

Please ensure that your CV is in simple format e.g. Microsoft Word when applying using your CV to ensure smooth application process