Product Support Manager

2 days ago

Hatfield, Hertfordshire, United Kingdom David Lloyd Clubs Full time £40,000 - £80,000 per year

Would you like to join Europe's leading premium health and wellness group?

Our team members are the ambassadors of our business and we are on the look out for a passionate Product Support Manager to join our team

Your role will be to Lead, guide and support activities/fitness/wellness product rollouts across the DL estate, focusing primarily on New Openings, Acquisitions and Capex Investment Clubs

You will take ownership of product integration into New Openings, Acquisitions, and Capex Investment clubs, with a focus on overall project management, operations and systems training, ways of working, team member recruitment, team member inductions, product preparation, and product launch.

You will deliver training and support via Teams and face to face, ensuring positive and proactive team member engagement is at the heart of what we do and create relevant action plans to support with opportunities and risks, with our focus being on member experience, member usage, and commercial growth

Our Team Members are at the heart of what we do. This is why we ensure everyone working at David Lloyd Clubs feels a sense of belonging and thrives physically and mentally.

Our perks:

  • Free Club Membership
    for you and your family
  • 50% Discount
    on food and drinks.
  • Discounts on Swimming, Tennis Lessons, and Personal Training.
  • Opportunities for
    Career Advancement
    through internal training and development.
  • Wagestream App
    : Get paid on demand
  • Access to our
    Benefits Suite
    .

About you:

  • Experience in training or operational leadership, ideally within fitness, hospitality, leisure, or a similar service-led sector
  • Excellent communication and presentation skills, with confidence delivering training both face-to-face and virtually
  • A passion for member experience, with an understanding of how great products and well-trained teams drive engagement and commercial performance
  • Strong project management skills, with the ability to coordinate multiple workstreams, stakeholders and deadlines across different club sites

Join us and help us create a thriving and inclusive culture. Together, we're more than a Club

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