Digital Product Manager

Are you an experienced product professional, with proven experience of scaling SaaS capabilities and working to deliver across the service domain?

You'll be accountable for agent and customer facing operations products utilising the Salesforce platform, as well as supporting the service infrastructure for AXA Health's insurance positioning in the UK, growing and maintaining a product that really matters to our customers – their health insurance.

You'll define, own and solve customer and business problems within a multidisciplined team and lead a cross functional squad across AXA Health in a matrix structure, to discover and execute against your digital product needs. You'll own and manage the product or service through its lifecycle stages and continuously manage and optimise performance for millions of people.

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means either attendance at either our Tunbridge Wells or Bournemouth offices, visiting clients or attending industry events. We're also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition.

What you'll be doing:

• Create the digital product vision and strategy for your product domain. Translate AXA Health mission and objectives into a compelling digital product vision, strategy and plans.
• Lead discovery, identifying priority problems to solve whilst ensuring your products are commercially viable, technically feasible and usable for customers.
• Discover and prioritise product optimisation opportunities that continuously improve outcomes for customers, ensuring alignment with AXA Health commercial goals and product OKRs (objectives and key results).
• Work collaboratively with other product, proposition and service leaders on new product innovations that impact your product domain, ensuring any wider commercial growth initiatives have necessary domain input.
• Maximise business and customer outcomes, working in collaboration with product engineering and product design, leading successful delivery through product delivery phases.
• Be the accountable Product Manager on a scrum team, defining user needs and translating them into user stories and backlog deliverables. Along with your delivery squads, define the minimum viable product and make decisions about backlog priorities and sequencing.
• Define, own and communicate the product roadmap, ensuring outcomes are oriented and aligned to business strategy, with full visibility to stakeholders of all levels.
• Establish clear product goals, performance KPIs (key performance indicators) and reporting. Ensure clear alignment to business strategy and commercial outcomes.

Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we're able to effectively manage interest. Therefore, if you're interested in joining us at AXA, please don't hesitate to apply.

What you'll bring:

• Proven Digital Product Manager experience within a service domain.
• Strong customer centric attitude and approach.
• Salesforce and insurance experience is desirable but not essential.
• Demonstratable working understanding of design, technology and data principles.
• Ability to lead, influence and inspire a team and the people around you to deliver at pace in a matrix organisation.
• Operations and lifecycle management experience.
• Strategic thinking and keenness to stay up to date with digital business and market trends.
• Ability to communicate to stakeholders at all levels.

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years.

What we offer:

At AXA UK, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• Competitive annual salary of up to £70,000 dependent on experience
• Annual company & performance-based bonus
• Contributory pension scheme (up to 12% employer contributions)
• Life Assurance (up to 10 x annual salary)
• Private medical cover
• 28 days annual leave plus Bank Holidays
• Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
• Wellbeing services & resources
• AXA employee discounts

To apply, click on the 'apply for this job' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we're proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to

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Who we are:

At AXA Health, we're passionate about helping our members to put their health first, whether that's individuals and families, small businesses, or huge corporates. From fast access to diagnosis and treatment, to guidance and tools that can help them manage their health every day, not just when there's a problem, our members can be confident we'll guide them, every step of the way.