Parts Advisor
2 weeks ago
Parts Advisor - Hatfields Jaguar Land Rover Liverpool
Permanent, Full Time, 42.5 hours per week, Monday – Friday
Salary £28,730.00 PA with a £ bonus opportunity
- Competitive salary
- 30 days holiday (inclusive of Bank Holidays) rising to 33 after 2 years' service.
- Bonus scheme
- Enhanced Maternity Leave
- Contributory workplace pension scheme
- Career progression opportunities
- Uniform provided to include PPE.
- Access to discounts on retailers, restaurants, holidays and much more
- Company pension
- Cycle to work scheme.
- Employee discount
- On-site parking
- Referral programme
The Job…
- Ensure all required parts and additional accessories are offered to customers ensuring customer satisfaction
- Work closely with the Service department to ensure the best possible outcome for the customer
- Take orders in person, over the phone or via email
- Identify sales opportunities to parts manager, also report any issues
- Ensure stock control is completed accurately
- Ensure stock is issued in line with company policy regarding payment or exchange
- Assist dealership staff in parts identification
- Source additional parts from outside the dealership and use computer to search for parts
- Ensure all credits are authorised
- Ensure the parts manager is kept aware of stock movement
- Ensure delivery shortages are claimed for
- Assist in any marketing activity as required
- Develop good working relationships with all the dealership team.
What you'll need
- Understand basic vehicle layout, function and location of parts
- Accuracy and attention to detail
- Excellent customer service skills
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