Housing Officer, Mobile Housing Team, Pullar House

2 weeks ago

Perth PH GD, United Kingdom Perth and Kinross Council Full time £33,261 - £36,808 per year

LOCATION:

Pullar House, 35 Kinnoull Street, Perth, PH1 5GD

SALARY:

£33,261 - £36,508 per year

CONTRACT TYPE:

Temporary

POSITION TYPE:

Full Time

HOURS:

36 hours per week

WORK FROM HOME:

Hybrid

We currently have the following opportunity:

Housing Officer, Mobile Housing Team (Fixed Term until 30 September PKC13321

£33,261 - £36,508

Pullar House, Perth

Do you enjoy working with people? If so, we have an exciting opportunity for the right person.

This is a fixed term, full time, Housing Officer role within our Mobile Housing Team which will predominantly involve working in our City Locality Housing Team based in Pullar House - but may involve being asked to provide cover in other localities as and when required

This is a busy, challenging and varied role providing comprehensive housing management services to tenants and residents in the base locality and on occasion across other localities within Perth and Kinross.

The individual appointed will be expected to support tenants to ensure they are comfortable and secure in their homes and provide advice and guidance to help tenants sustain their tenancies and contribute to attractive, safe and sustainable neighbourhoods.

The role involves estate and tenancy management including neighbourhood, anti-social behaviour and environmental complaints, rent and arrears management, housing advice and information.

You will also be required to carry out visits to tenants' homes for tenancy and estate management purposes as part of the role.

Skills & Experience Required

The successful candidate must be:

  • Organised and structured in their approach to the role and able not only to prioritise but react quickly to changing situations within appropriate timescales.
  • Able to place a high focus on customer care and be committed to delivering a high quality service.
  • Able to communicate effectively with customers, colleagues and other services seeking the best possible outcome or solution.
  • Take responsibility for personal health and safety and that of others.
  • Adapt their approach in accordance with the needs of customers and colleagues in a non-judgemental and respectful manner.
  • Able to work flexibly to meet service demands - if required across all localities in Perth and Kinross.
  • Have a positive approach to working independently or within an often large team environment.
  • Have excellent IT skills and be competent and comfortable using all Microsoft Office packages but specifically Word, Outlook and Excel as well.
  • A quick learner in relation to IT systems, processes, procedures and legislation applicable to the role.
  • Able to work well within a team environment, but also using your own initiative and seek solutions to problems.
  • Able to appropriately apply confidentiality when using and sharing information and have an awareness of the relevant legislation.
  • Friendly, outgoing and approachable, good at multi-tasking and a committed team player who can work well within a large team and be open to others thoughts and opinions.

You must have a valid UK driving licence and access to a vehicle as this post requires you to travel to a variety of locations across Perth and Kinross.

Working at Perth & Kinross Council

Our values and behaviours influence our work and support us in the delivery of our key priorities. In your application, and should you be invited to interview, you will be asked to describe situations that support the criteria required in the role and which also demonstrate our values and behaviours.

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