Senior Care Coordinator

Senior Care Coordinator – Job Description

K2 Care Limited – Domiciliary Care Provider, Peterborough

Job Title: Senior Care Coordinator

Reports to: Registered Manager / Care Manager

Location: K2 Care Limited, Peterborough

Hours: [Insert hours, e.g., 37.5 hours per week]

Salary: [Insert salary]

Job Purpose

The Senior Care Coordinator is responsible for ensuring the safe, effective and efficient coordination of home care services for service users across Peterborough. They support the Registered Manager in delivering high-quality, person-centred care in line with CQC Standards and K2 Care's values.

This senior office role combines rota management, staff supervision, quality assurance and relationship management to ensure smooth day-to-day operations across the service.

Key Responsibilities

1. Care Coordination & Service Delivery

• Manage daily scheduling and rota planning to ensure all care visits are covered safely, on time and in line with individual care plans.
• Allocate Care Workers based on skills, compatibility, continuity and geographical areas.
• Respond promptly to last-minute changes, staff absences and emergency situations.
• Support the creation, review and updating of person-centred care plans and risk assessments.
• Maintain strong communication with service users and their families regarding changes and ongoing needs.
• Ensure accurate recording of all changes, updates and care adjustments on care management systems.

2. Staff Support, Supervision & Leadership

• Provide day-to-day support and guidance to Care Coordinators and Care Workers.
• Assist with inductions, shadowing, spot checks, competency checks and ongoing staff mentoring.
• Participate in staff supervisions, appraisals and performance reviews.
• Identify staff training needs and support development pathways.
• Participate in the on-call rota, including evenings and weekends as required.

3. Quality, Compliance & Safeguarding

• Ensure all care delivery meets CQC Fundamental Standards and K2 Care's policies.
• Quality-check daily records, MAR charts, visit logs and electronic care notes for accuracy and compliance.
• Escalate concerns regarding service delivery, safeguarding, staff conduct or service user wellbeing to the Registered Manager.
• Support with incident reporting, complaint handling and professional follow-up.
• Contribute to audits, service improvement plans and internal quality monitoring.

4. Communication & Relationship Management

• Act as a senior point of contact for service users, families, staff and external professionals.
• Build and maintain strong working relationships with social workers, district nurses, GPs and partners.
• Engage in multidisciplinary meetings, reviews and professional visits.
• Promote K2 Care's values, professionalism and high service standards at all times.

5. Administration & Systems

• Maintain accurate and up-to-date records on the care management and rostering systems.
• Ensure documentation meets regulatory, legal and organisational standards.
• Produce data reports, compliance information and service delivery statistics when required.
• Support updates to policies, procedures and internal documentation.

Catch-All Statement (Business Needs Clause)

The Senior Care Coordinator is expected to carry out any other reasonable duties required by the Registered Manager, Care Manager or Directors to meet the operational and business needs of K2 Care Limited.

This includes supporting colleagues, adapting to changing service demands and assisting with tasks that ensure the smooth running and continuous improvement of the organisation.

Person Specification

Qualifications

• NVQ/QCF Level 3 in Health & Social Care – essential.
• Willingness to work towards Level 4/5 in Leadership & Management – desirable.
• Up-to-date mandatory training or willingness to refresh.

Experience

• Experience in domiciliary/home care settings – essential.
• Previous Care Coordinator or Senior Carer/Team Leader experience – essential.
• Experience with rota planning, staff supervision and quality monitoring – desirable/essential depending on level.
• Knowledge of CQC requirements and safeguarding procedures.

Skills & Competencies

• Strong organisational, time-management and prioritisation skills.
• Excellent communication and interpersonal skills.
• Competent IT user (care management systems, Microsoft Office).
• Ability to remain calm under pressure and make sound decisions.
• Strong problem-solving skills with a flexible, proactive approach.

Personal Attributes

• Compassionate, professional and committed to high-quality care.
• Reliable, trustworthy and able to maintain confidentiality.
• Positive attitude and ability to lead by example.
• Flexible and willing to support the needs of the business.

Other Requirements

• Enhanced DBS check.
• Participation in the on-call rota.
• Full UK driving licence and access to a vehicle – desirable/essential depending on service delivery area.

Senior Care Coordinator – Job Description

K2 Care Limited – Domiciliary Care Provider, Peterborough

Job Title: Senior Care Coordinator

Reports to: Registered Manager / Care Manager

Location: K2 Care Limited, Peterborough

Hours: 37.5 hours per week

Salary: £27,000-£29,500

Job Purpose

The Senior Care Coordinator is responsible for ensuring the safe, effective and efficient coordination of home care services for service users across Peterborough. They support the Registered Manager in delivering high-quality, person-centred care in line with CQC Standards and K2 Care's values.

This senior office role combines rota management, staff supervision, quality assurance and relationship management to ensure smooth day-to-day operations across the service.

Key Responsibilities

1. Care Coordination & Service Delivery

• Manage daily scheduling and rota planning to ensure all care visits are covered safely, on time and in line with individual care plans.
• Allocate Care Workers based on skills, compatibility, continuity and geographical areas.
• Respond promptly to last-minute changes, staff absences and emergency situations.
• Support the creation, review and updating of person-centred care plans and risk assessments.
• Maintain strong communication with service users and their families regarding changes and ongoing needs.
• Ensure accurate recording of all changes, updates and care adjustments on care management systems.

2. Staff Support, Supervision & Leadership

• Provide day-to-day support and guidance to Care Coordinators and Care Workers.
• Assist with inductions, shadowing, spot checks, competency checks and ongoing staff mentoring.
• Participate in staff supervisions, appraisals and performance reviews.
• Identify staff training needs and support development pathways.
• Participate in the on-call rota, including evenings and weekends as required.

3. Quality, Compliance & Safeguarding

• Ensure all care delivery meets CQC Fundamental Standards and K2 Care's policies.
• Quality-check daily records, MAR charts, visit logs and electronic care notes for accuracy and compliance.
• Escalate concerns regarding service delivery, safeguarding, staff conduct or service user wellbeing to the Registered Manager.
• Support with incident reporting, complaint handling and professional follow-up.
• Contribute to audits, service improvement plans and internal quality monitoring.

4. Communication & Relationship Management

• Act as a senior point of contact for service users, families, staff and external professionals.
• Build and maintain strong working relationships with social workers, district nurses, GPs and partners.
• Engage in multidisciplinary meetings, reviews and professional visits.
• Promote K2 Care's values, professionalism and high service standards at all times.

5. Administration & Systems

• Maintain accurate and up-to-date records on the care management and rostering systems.
• Ensure documentation meets regulatory, legal and organisational standards.
• Produce data reports, compliance information and service delivery statistics when required.
• Support updates to policies, procedures and internal documentation.

Catch-All Statement (Business Needs Clause)

The Senior Care Coordinator is expected to carry out any other reasonable duties required by the Registered Manager, Care Manager or Directors to meet the operational and business needs of K2 Care Limited.

This includes supporting colleagues, adapting to changing service demands and assisting with tasks that ensure the smooth running and continuous improvement of the organisation.

Person Specification

Qualifications

• NVQ/QCF Level 3 in Health & Social Care – essential.
• Willingness to work towards Level 4/5 in Leadership & Management – desirable.
• Up-to-date mandatory training or willingness to refresh.

Experience

• Experience in domiciliary/home care settings – essential.
• Previous Care Coordinator or Senior Carer/Team Leader experience – essential.
• Experience with rota planning, staff supervision and quality monitoring – desirable/essential depending on level.
• Knowledge of CQC requirements and safeguarding procedures.

Skills & Competencies

• Strong organisational, time-management and prioritisation skills.
• Excellent communication and interpersonal skills.
• Competent IT user (care management systems, Microsoft Office).
• Ability to remain calm under pressure and make sound decisions.
• Strong problem-solving skills with a flexible, proactive approach.

Personal Attributes

• Compassionate, professional and committed to high-quality care.
• Reliable, trustworthy and able to maintain confidentiality.
• Positive attitude and ability to lead by example.
• Flexible and willing to support the needs of the business.

Other Requirements

• Enhanced DBS check.
• Participation in the on-call rota.
• Full UK driving licence and access to a vehicle – desirable/essential depending on service delivery area.

Senior Care Coordinator – Job Description

K2 Care Limited – Domiciliary Care Provider, Peterborough

Job Title: Senior Care Coordinator

Reports to: Registered Manager / Care Manager

Location: K2 Care Limited, Peterborough

Hours: 37.5 hours per week]

Salary:

Job Purpose

The Senior Care Coordinator is responsible for ensuring the safe, effective and efficient coordination of home care services for service users across Peterborough. They support the Registered Manager in delivering high-quality, person-centred care in line with CQC Standards and K2 Care's values.

This senior office role combines rota management, staff supervision, quality assurance and relationship management to ensure smooth day-to-day operations across the service.

Key Responsibilities

1. Care Coordination & Service Delivery

• Manage daily scheduling and rota planning to ensure all care visits are covered safely, on time and in line with individual care plans.
• Allocate Care Workers based on skills, compatibility, continuity and geographical areas.
• Respond promptly to last-minute changes, staff absences and emergency situations.
• Support the creation, review and updating of person-centred care plans and risk assessments.
• Maintain strong communication with service users and their families regarding changes and ongoing needs.
• Ensure accurate recording of all changes, updates and care adjustments on care management systems.

2. Staff Support, Supervision & Leadership

• Provide day-to-day support and guidance to Care Coordinators and Care Workers.
• Assist with inductions, shadowing, spot checks, competency checks and ongoing staff mentoring.
• Participate in staff supervisions, appraisals and performance reviews.
• Identify staff training needs and support development pathways.
• Participate in the on-call rota, including evenings and weekends as required.

3. Quality, Compliance & Safeguarding

• Ensure all care delivery meets CQC Fundamental Standards and K2 Care's policies.
• Quality-check daily records, MAR charts, visit logs and electronic care notes for accuracy and compliance.
• Escalate concerns regarding service delivery, safeguarding, staff conduct or service user wellbeing to the Registered Manager.
• Support with incident reporting, complaint handling and professional follow-up.
• Contribute to audits, service improvement plans and internal quality monitoring.

4. Communication & Relationship Management

• Act as a senior point of contact for service users, families, staff and external professionals.
• Build and maintain strong working relationships with social workers, district nurses, GPs and partners.
• Engage in multidisciplinary meetings, reviews and professional visits.
• Promote K2 Care's values, professionalism and high service standards at all times.

5. Administration & Systems

• Maintain accurate and up-to-date records on the care management and rostering systems.
• Ensure documentation meets regulatory, legal and organisational standards.
• Produce data reports, compliance information and service delivery statistics when required.
• Support updates to policies, procedures and internal documentation.

Catch-All Statement (Business Needs Clause)

The Senior Care Coordinator is expected to carry out any other reasonable duties required by the Registered Manager, Care Manager or Directors to meet the operational and business needs of K2 Care Limited.

This includes supporting colleagues, adapting to changing service demands and assisting with tasks that ensure the smooth running and continuous improvement of the organisation.

Person Specification

Qualifications

• NVQ/QCF Level 3 in Health & Social Care – essential.
• Willingness to work towards Level 4/5 in Leadership & Management – desirable.
• Up-to-date mandatory training or willingness to refresh.

Experience

• Experience in domiciliary/home care settings – essential.
• Previous Care Coordinator or Senior Carer/Team Leader experience – essential.
• Experience with rota planning, staff supervision and quality monitoring – desirable/essential depending on level.
• Knowledge of CQC requirements and safeguarding procedures.

Skills & Competencies

• Strong organisational, time-management and prioritisation skills.
• Excellent communication and interpersonal skills.
• Competent IT user (care management systems, Microsoft Office).
• Ability to remain calm under pressure and make sound decisions.
• Strong problem-solving skills with a flexible, proactive approach.

Personal Attributes

• Compassionate, professional and committed to high-quality care.
• Reliable, trustworthy and able to maintain confidentiality.
• Positive attitude and ability to lead by example.
• Flexible and willing to support the needs of the business.

Other Requirements

• Enhanced DBS check.
• Participation in the on-call rota.
• Full UK driving licence and access to a vehicle – desirable/essential depending on service delivery area.

Job Type: Full-time

Pay: £27,000.00-£29,500.00 per year

Benefits:

• Company pension
• Health & wellbeing programme

Work Location: In person