Key Accounts Team Leader

The company

Yusen Logistics is working to become the world's preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities – through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we're dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world's preferred choice.

We are looking for a Key Accounts Team Leader for our Tilbrook site (working remotely up to 3 days per week, depending on business requirements). The shift patterns for this role are Monday to Friday (08:30 to 5:30 PM with a 60-minute break).

The salary for this role is £34,000 to £39,000 depending on experience.

As a Key Accounts Team Leader, you will provide clear operational leadership to the non-network team, overseeing ocean freight destination management and the coordination of UK and European container transport. You will ensure consistent, 'right-first-time' service delivery and accurate operational execution, while maintaining excellent customer experience through the achievement of agreed service level targets.

You will develop existing client relationships, and support the delivery of new business opportunities that enhance gross margin and enable the Primary department to achieve profit targets whilst ensuring all system and training needs for the operations teams are monitored and met.

Candidates with experience in UK and European container movements and a solid understanding of ocean freight or wider supply chain management are strongly encouraged to apply. This background will be highly valuable in supporting the operational and strategic demands of the role.

Key responsibilities:

• Operational
• Responsible for successfully delivering the destination management services to the key account customers
• Plan business activity and delegate workloads across the operations teams through effective team and individual engagement.
• Ensure Standard Operating Procedures and Service Level Agreements are in place, and complied with, for all business handled by the team.
• Review and develop existing process standards and KPI's to improve operational efficiency.
• Act as escalation point for the customer and network, ensuring any issues are raised with their line manager
• Conduct Company disciplinary and grievance procedure as appropriate, demonstrating a fair and consistent approach.
• Provide timely and accurate reports to Management as required.
• Any other duties reasonably requested by Management.
• Team
• Engage and motivate the Key Accounts team through coaching, performance management and appraisal techniques.
• Provide weekly briefings to the operations team to ensure awareness of operational performance and future planning
• Coordinate holiday planning, ensuring absence is managed within company guidelines.
• Provide operational cover for the team in their absence.
• Promote a positive and supportive working environment equally for all members of the team.
• Responsible for managing effective PDR's up to grade 3 level.
• Commercial/Financial
• Responsible to ensuring all relevant customer and supplier rate cards are filed with validity periods monitored and controlled
• Responsible for ensuring the team manages to accrue all costs and revenues across the Yusen operational and finance systems on time, every week.
• Responsible for ensuring on time resolution of all supplier costs queries and the avoidance of any sanctions or stoppages being placed on Yusen
• Responsible for ensuring all sales invoices are generated weekly and passed to the customer with 100% accuracy
• Responsible for supporting the delivery and implementation of all projects and initiatives in relation to improved procedures and systemic controls pertaining to primary cost and revenue management.
• Monitor performance & cost of all external suppliers to the branch.
• Ensure all department administrative and accounting functions are completed within agreed timescales and deadlines, ensuring compliance with accounting standards and practice.
• Ensure successful implementation of all new network and BDM business. Attend client visits as required.
• Compliance
• Ensure all company procedures, including absence, performance, holiday, etc are managed and adhered to at all times, raising any non-compliances or concerns at the earliest opportunity
• Review the training and development needs of employees, providing mentoring and support is provided to ensure best practice at all times
• Ensure all company briefings and communications are carried out in a timely manner
• Continuously look to improve processes and procedures to drive efficiency in business operation and customer service

Key requirements:

• Experience in freight forwarding and team leadership
• Proactive and flexible approach
• Excellent stakeholder management skills
• Ability to prioritise and work under pressure
• Attention to detail
• Excellent communication skills (written and verbal)
• Excellent Customer Service Skills
• Strong numeracy/literacy
• Basic IT; Microsoft Office, In-house systems

We thank all applicants for their interest, however, only those under consideration will be contacted.

Yusen Logistics is an equal opportunities employer, who encourages applications from all suitably qualified and eligible applicants regardless of their personal circumstances. We make our recruiting decisions solely based on the skillset and experience. Diversity allows us to create an inclusive environment, where our employees can strive and grow their potential.