Mobile Service Technician

2 days ago

Walsall Wood, Walsall, United Kingdom Walsall Wood Tyre & Service Ltd Full time

Mobile Service Technician – Walsall Wood Tyre & Service

Location: Field based across assigned territory

Reports to: Mobile Operations Lead

Role purpose

To deliver safe, compliant, high-quality vehicle servicing and minor repair work at customer locations, fleet sites and during emergency call outs, acting as a professional ambassador for the brand at all times.

Key Responsibilities

Mobile servicing and repairs

  • Carry out fleet and retail servicing on site, on driveways and at agreed locations.
  • Tyre fitting, puncture repairs and wheel related work where safe to do so.
  • Brakes, batteries, filters, fluids and scheduled service items.
  • Minor mechanical repairs suitable for mobile resolution.
  • Emergency call outs and roadside assistance within defined scope.

Customer and fleet liaison

  • Liaise directly with customers, fleet managers and site contacts on arrival and completion.
  • Explain work required, authorise additional work through approved channels.
  • Provide clear job updates, ETAs and completion summaries.

Vehicle, tools and stock management

  • Maintain the mobile service van to a clean, organised, audit ready standard.
  • Manage onboard stock levels, tyres, parts and consumables.
  • Carry out daily vehicle checks, tool inspections and calibration logs.

Diagnostics and reporting

  • Use approved diagnostic equipment for fault finding within mobile scope.
  • Complete digital job cards, images and reports accurately and on time.
  • Flag safety critical defects, further work and workshop referrals.

Health, safety and compliance

  • Work safely in varied environments including public spaces and customer premises.
  • Follow all risk assessments, method statements and lone working procedures.
  • Ensure all work complies with manufacturer, DVSA and company standards.

Brand and professionalism

  • Present a professional appearance and uphold hospitality led service values.
  • Represent the business as a trusted on site technician, not just a fitter.

What a great Mobile Technician looks like to us -

  • First-time fix mindset: Reduce repeat visits and wasted travel.
  • Triage and escalation: Know when a job must be moved to a workshop before it becomes a liability.
  • Route and time optimisation: Work with scheduling systems to maximise productive hours.
  • Digital confidence: Comfortable with tablets, apps, photos and customer sign off in the field.
  • Environmental awareness: Spill control, waste handling and site cleanliness.
  • Upsell with integrity: Not attempting to sell anything that's not required.
  • Training and progression: In House Training Programme and External Providers in place.

Skills and Experience

  • Qualified vehicle technician or equivalent proven experience.
  • Strong tyre, servicing and brake knowledge.
  • Confident working independently in the field.
  • Full UK driving licence.
  • Customer facing experience essential.

Measures of Success

  • First-time fix rate.
  • Jobs completed per day versus plan.
  • Customer satisfaction and fleet feedback.
  • Compliance, paperwork and audit scores.
  • Van condition, stock accuracy and zero safety incidents.

We look forward to hearing from you.

Regards

WW

Job Type: Full-time

Pay: £28,317.00-£35,000.00 per year

Benefits:

  • Company pension
  • Employee discount
  • On-site parking

Application question(s):

  • Why do you think you would be a great fit for Walsall Wood Tyre & Service?
  • Is there any particular Manufacturer you're particularly passionate towards? Please detail who and why..

Experience:

  • Automotive service: 1 year (required)
  • Communication skills: 1 year (required)
  • Customer service: 1 year (required)

Licence/Certification:

  • Driving Licence (required)

Work Location: On the road

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