Customer Service

2 weeks ago


Willenhall, Walsall, United Kingdom SK Leonard Full time £27,000 per year


Willenhall (WV13) | Office-based


Salary: £27,000


Full-time | Monday–Thursday 8.30–5pm, Friday 8.30–4pm

We are looking for a confident and organised Customer Service & Aftersales Administrator to join an established business in the heating and manufacturing sector. This is a great role for someone who enjoys problem-solving, speaking with customers, and supporting internal teams.

What you'll be doing

You will be working in the sales office providing support to the customer service & aftersales operations, including:

  • Managing returns and aftersales activity (returns portal & dashboard)
  • Handling NCRs
  • Communicating with customers via email and phone
  • Supporting internal departments to resolve queries
  • Providing excellent customer care and aftersales support Aftersales Role JD

What we're looking for

  • Strong communication skills (written & verbal)
  • Good time management and organisational skills
  • Excellent customer service mindset
  • Confident phone manner and professional email etiquette
  • Ability to work independently and also collaborate within a team Aftersales Role JD

Why this role is great

  • Established and reputable company in the sector
  • Supportive working environment
  • Office-based team culture
  • Opportunity to develop in customer service and administration

How to apply

If you're looking for a customer-focused role where you can build relationships and support a busy sales office team, we'd love to hear from you.



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