Duty Manager

About The Hangar

The Climbing Hangar started life in a Liverpool warehouse in 2011. Since then, we've grown to become a national business with sites across England, Wales, and Scotland. Our mission is simple – to inspire bolder living through indoor climbing.

We bring together epic climbing, fresh coffee and a fun-filled community to cities all over the UK. We are passionate about climbing. But more importantly, we're passionate about the impact that social, challenging, supportive, progressive and fun activity can have on people's lives, regardless of ability, age or fitness.

We are obsessed with creating unforgettable experiences for climbers of all levels. As one of the leading climbing groups in the UK indoor climbing industry, we're dedicated to pushing the boundaries of what's possible and fostering a community where adventure thrives. Our climbing facilities are more than just walls – they're vibrant hubs of energy, creativity, and connection. Join us on this exhilarating journey as we inspire people to reach new heights and discover their inner strength #boldertogether

Job Role

As a Duty Manager, you are key in supervising the daily operations of the site, alongside curating a fantastic service to our customers and upholding our company values. You will ensure every experience exceeds expectations and contribute to a positive team environment. With hands-on training and clear pathways for growth, this role is the first step in an exciting career journey.

What you'll be doing:

Daily Operations: Oversees the daily operations of the bouldering wall, café and retail areas from the opening and closing of the facility.

Exceptional Customer Service: Greeting customers and answering any queries they may have - customer engagement is key; we strive to create a welcoming environment.

Health & Safety: Ensure health and safety standards – routine cleaning and maintenance tasks throughout the site.

Induction/Coaching: Confident in inducting new customers and providing coaching support to groups of both adults and children.

Administration: Support the management team with administration duties such as social media content, stock management, staff rotas, customer feedback and staff performance.

Staff Supervision: Supervise colleagues to ensure the smooth operation of climbing sessions, classes, events, and competitions by assisting with setup, registration and class delivery.

Food Preparation & Quality Control: Oversee the preparation of sandwiches, toasties, and other café items, ensuring high standards of taste, presentation, and consistency.

Food Health & Safety: Maintain excellent food hygiene practices, keeping the café clean, safe, and compliant with regulations to help guarantee the safety of your entire team and customers.

Barista: Get to know your way around coffee; café duties will be expected, but you will be taught everything you need to know, so don't be too daunted by this.

Ideal Candidate

• Passion or genuine interest in climbing is highly desirable
• Previous experience in a supervisory/managerial role is a must
• Barista experience is a bonus
• Strong leadership – you can create a supportive work environment for everyone
• Self-motivated and proactive in your work approach
• Excellent customer service and interpersonal skills – positive first impressions are key
• Flexibility to work evenings, weekends and bank holidays (if required)

What's in it for you?

• Friendly Hours – ensuring flexible schedules
• Rota in advance (4 weeks) – we understand the importance of a work-life balance.
• Free Climbing for you, +1 – as everyone should get in on the fun
• Long service recognition – an appreciation of your hard work.
• Employee Referral Scheme – bag yourself an extra £200*
• Employee Assistance Programme – Access to Headspace for yourself and up to 5 friends/family. Along with an on-site mental health first aider and access to counselling services.
• Training & Development Opportunities – We love helping our team develop their skills and take the next step in their career.
• Discounted gear from our retail range – get kitted out for that climb at a great discount.
• Partner discounts - from Black Diamond, Scarpa, Unparallel, and Evolv – WOW

How to Apply:

If this role sounds like you, we would love to have you in our team

Click the link below or email to send us your CV and Cover Letter. Please state the 'position' and 'location' in the subject line. We can't wait to meet you

*Please be advised that due to the large volume of applications we receive, we have the right to place applications on hold before the advertised closing date.

*All applications require a cover letter to express your personality and your interest in the role. A strong cover letter is your chance to stand out against the rest of the applicants

Please be aware that it is our company policy not to provide individual feedback on interview outcomes. This is to ensure fairness and consistency for all applicants.

Any information provided to us will be collected, stored and analysed. We only use this information lawfully. If we employ you, it will be part of your employment record and will be held and maintained in accordance with the Data Protection Act 1998.

Job Type: Full-time

Pay: £13.78 per hour

Expected hours: 38 per week

Benefits:

• Company events
• Company pension
• Discounted or free food
• Employee discount
• Flexitime
• Sick pay
• Store discount

Ability to commute/relocate:

• Bristol BS1 2DF: reliably commute or plan to relocate before starting work (preferred)

Experience:

• Supervisory: 1 year (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person