Canine Care

We are seeking an experienced, reliable and trustworthy individual to join our team as Canine Care – Shift Leader. This role involves caring for our furry guests, offering administrative support to ensure the smooth operation of our facility.

Responsibilities:

Canine Care:

• Provide compassionate care and attention to dogs staying at our kennel.
• Ensure that all dogs have clean living spaces, fresh water, and proper nutrition.
• Monitor the health and well-being of the animals, promptly reporting any concerns to management.
• Follow established feeding, exercise, and medication schedules as directed by the pet owners or management.
• Administer medications and treatments as prescribed by veterinarians.

Customer Service:

• Welcome pet owners and their dogs upon arrival and ensure a positive experience for both.
• Communicate effectively with pet owners, addressing any questions or concerns they may have whether face to face, via the telephone, email etc.
• Perform check-in and check-out procedures, ensuring accurate record-keeping of each animal's stay.

Kennel Maintenance:

• Maintain and coordinate cleanliness and sanitation standards throughout the kennel facility.
• Perform and coordinate regular cleaning of kennels, play areas, and common areas to ensure a safe and hygienic environment.
• Launder and coordinate bedding and towels as needed, ensuring supplies are well-stocked at all times.

Administrative Tasks:

• Scheduling appointments, managing reservations, and coordinating drop-off and pick-up times for clients.
• Maintain accurate records of client information, including contact details, vaccination records, and special instructions for each animal.
• Handle phone calls, emails, and inquiries in a professional and timely manner.
• Assist with billing, invoicing, and processing payments using our management software.

Requirements:

• Minimum of two years in a similar environment and role.
• Minimum Level 3 Certification in Animal Care, Animal Management, or a related Ofqual-regulated qualification.
• Must be a local resident with a full UK driving licence and own transport.
• Availability to work flexible hours, including mornings (6:30am start), weekends, and holidays, is essential.
• Strong passion for animal welfare and a genuine love for dogs of all breeds and sizes.
• Excellent communication and customer service skills, with the ability to interact confidently and empathetically with pet owners.
• Computer skills and proficiency in office software (e.g., Microsoft Office, Google Suite).
• Administrative skills for the management of bookings etc..
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Physical stamina and confidence handling dogs of all sizes, breeds, and temperaments, including the ability to lift and carry heavy items (e.g., large dog food bags) and manage strong or reactive dogs safely when required.
• A high level of reliability and professionalism — consistent attendance, punctuality, and dependability are essential due to the year-round care needs of the animals. Staff must be able to follow scheduled shifts, communicate promptly about any issues, and uphold the standards expected in a licensed animal-care environment.

Benefits:

• Free onsite parking
• Opportunities for professional growth and advancement within the company.
• Employee discounts.
• A supportive and collaborative work environment where your contributions are valued.

Job Type: Zero hours contract

Expected Hours:

4–40+ hours per week (depending on rota, business needs, and your availability)

Schedule:

Because we care for animals 365 days a year, shifts can fall on any day of the week. A typical working pattern may include:

• Weekdays (Monday to Friday)
• Weekends (rotational or as required)
• Bank holidays (shared fairly across the team)

We aim to provide predictable rotas where possible, but flexibility is essential due to the nature of animal care.

Work Location: In person

Pay: £12.21 per hour

Benefits:

• Employee discount
• On-site parking

Experience:

• Dog Boarding: 2 years (required)

Licence/Certification:

• Animal Mgmt/Equivalent Level 3 or above Ofqual Regulated (required)
• Driving Licence (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person