Technical Business Analyst

Job Title: Business Analyst Telco Cloud

Location: London, UK

Job Type: Full-time contract, 55 weeks

Work Model: Hybrid

Summary:

• The Business Analyst will play a pivotal role in bridging business needs with technology solutions across the telecoms communication landscape. This includes Cloud services, Mobile communications, Messaging platforms, Fixed voice infrastructure, and Enterprise customer services. The role demands a strong understanding of telecom operations, stakeholder engagement, and business process optimisation.

• Within the Communications & Infrastructure group, the Programme Delivery Team is responsible for delivering programmes/projects across multiple countries and variety of technologies from Mobile, Broadband, Voice, CDN, Internet peering, Data Centres (Private and Public cloud), with a mix of physical and virtual network components and automation.

Looking for a promising and seasoned Business Analyst who has supported complex digital programmes, with a focus on Telco Cloud in the area of

• Requirements identification, analysis and management

• Process & Architecture support

• Project/Programme Initiation and delivery support

• Process definition and analysis

Successful candidates will have a Business Analys background in technical project/programme management, be detail driven, and have experience in stakeholder management to support the inception & delivery of complex projects/programmes. You will be a passionate and proven leader with the ability to gain stakeholder buy-in, communicate confidently at both the executive and project team level, and collaborate with a wide range of technical and non-technical teams, regardless of geographical or organisational boundaries. You will be a natural problem solver with a cool head, that can deal with ambiguity and work autonomously to deliver results.

Responsibilities:

• Elicit, document, and manage business and technical requirements across telecom domains.

• Ensure traceability of requirements through testing and supplier alignment.

• Conduct gap analysis and validate solution coverage against business needs.

• Collaborate with architects to review High-Level Architecture (HLA) for completeness and feasibility.

• Analyse and document business processes, especially those involving cross-functional teams and technical operations.

• Support continuous improvement initiatives by identifying inefficiencies and proposing enhancements.

• Utilise your communication skills to interface with and influence a broad range of multi-disciplinary teams (solutions architecture, test & delivery, support, product, partners, customer team).

• Map and analyse stakeholder groups to ensure effective communication and alignment.

• Facilitate workshops and meetings to gather insights and validate requirements.

• Support Project/Programme Delivery team with risk/issue management

• Develop and maintain effective working relationships at all levels from stakeholders to project team members.

• Contribute to project scoping, feasibility assessments, and initiation documentation.

• Support delivery teams in aligning business goals with technical execution, especially in complex environments like Telco Cloud and Mobile Core

• Use the cutting-edge technology/tools to efficiently & effectively delivery programmes.

Required:

• Very strong Telecommunications Industry expertise with experience working as a Business Analyst (and ideally with Solution Architecture and/or Project Management background) in complex multivendor constellations,

• Telco Cloud delivery experience with at least one of the major players like Nokia or Ericsson or similar,

• Very strong communication and people leadership skills

• A strong background across voice/packet-core network technologies, telco cloud, and OSS & BSS

• High focus on quality of any deliverable and delivery experience of all stakeholders.

Preference:

• Passionate about delivering a great customer experience, establishing a well-documented structure across deliveries,

• Tech-savvy in using tools supporting collaboration and virtual ways-of-working in a fast-paced environment.