Desktop Support Engineer

3 days ago

Southam, Warwickshire, United Kingdom Electronic Arts (EA) Full time

Description & Requirements
Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.

Desktop Support Technician - Southam

We are seeking a Desktop Support Technician to provide onsite technical support at our Southam location.

This is a full-time, on-site role with no remote work option; the role requires the candidate to be in the office five days per week.

Key Responsibilities
Working as part of the Southam Site IT team, the successful candidate will:

  • Provide excellent customer support to EA staff
  • Image Windows and Mac devices
  • Troubleshoot desktop hardware, software, and network connectivity issues
  • Monitor ServiceNow ticket queue, email and Slack requests, ensuring timely updates and escalations
  • Support onboarding and offboarding processes
  • Update asset assignments in EA's tracking system
  • Help to support local IT Initiatives and Projects
  • Help move an office location from Southam to Leamington

The Ideal candidate would have some of the following skills/experience:

  • A proactive 'Can-do' attitude
  • Experience working in a technology focussed environment supporting Windows and Mac systems
  • Strong customer support and communication skills
  • Experience troubleshooting hardware, software, and network issues
  • Familiarity with imaging tools and endpoint management solutions (JAMF, Intune or similar)
  • Ability to manage multiple tasks and priorities effectively
  • Previous games industry experience would be advantageous, but not required.

Education & Certifications

  • Certifications such as CompTIA Network+, CompTIA Security+, Microsoft MD-100/101 (Modern Desktop Administrator), ITIL Foundation, or Apple ACSP are welcome, but not required.

About Electronic Arts
We're proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.

We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

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