Director of Customer Success

1 week ago

Manchester United Kingdom Marlee Full time £60,000 - £120,000 per year

About the company

Fast-track your career with the Marlee Talent Pool. We're not just matching you with your ideal roles but unlocking your long-term career potential. Marlee goes above and beyond by identifying key strengths for your CV, helping you discover a career direction you might not have considered where you can truly thrive, and guiding you to develop those essential soft human skills that close gaps in your resume.

Marlee's innovative approach then places you in teams where you'll flourish. Using cutting-edge motivational science, we connect you with roles in teams and within organizations that make your heart sing and help our partners build their dream teams.


About the role

Our partner seeks a Director of Customer Success who willl craft the vision and strategy for our partner's customer lifecycle, ensuring each customer achieves their desired outcomes and maximizes value in our partner's platform.

Key Responsibilities:

  • Lead and mentor the Customer Success team to  navigate through ambiguity and consistently deliver high-quality work, even in challenging situations
  • Align strategic objectives with company vision and goals, focusing on driving customer retention, advocacy, and expansion
  • Monitor essential CS indicators, delivering regular performance reports to leaders on team performance and customer health
  • Collaborate with senior-level executives, global CS leadership, and key stakeholders to align CS initiatives with broader business goals and extend influence across the business
  • Leverage data-driven insights and strong analytical skills to evaluate team performance and impact on CS metrics

What you'll bring to the table:

  • Senior leadership experience in customer success with a track record of building and scaling high-performing CS teams
  • Deep expertise working across customer segments, particularly with Enterprise accounts
  • Strong strategic thinking and proficient in CS and sales processes, methodologies, and frameworks
  • Strong communication, presentation, and negotiation skills
  • Results-oriented mindset focused on driving customer value and revenue growth
  • Experience in contract negotiation and revenue forecasting
  • In-depth understanding of SaaS business models and customer lifecycle management

  • Director of Customer Success

    2 weeks ago

    Manchester, New Hampshire, United Kingdom Recourse AI Full time £60,000 - £120,000 per year

    CUSTOMER SUCCESS DIRECTORDeadline for applications, 6 July 2025About usRecourse AI are a venture-backed AI company on a mission to unlock the potential of every life sciences & healthcare professional around the world, transforming patient care. The company has a rapidly expanding customer-base, with their domain-specific AI agents reaching enterprise-wide...

  • Marketing & Customer Insights Lead – Success Education (Remote)

    5 days ago

    Manchester, United Kingdom Evolved Success Full time

    Company Description At Evolved Success we believe that success in corporate is only the beginning. Many professionals reach the top of their retail or marketing careers only to realise theres another mountain ahead — one that calls for more purpose creativity and freedom. Our business revolves around providing success education that equips professionals to...

  • Life Coach

    2 days ago

    Manchester, United Kingdom Success Insider Full time

    We're looking for a positive, driven and passionate individual to join our personal development company, **Success Insider.** We're one of the world's leading self-help and mental health educational platforms and we help people to master their psychology and unlock their full potential. Our company **Success Insider** has grown tremendously so far:...

  • Strategic Advisor – Success Education Leader

    1 week ago

    Manchester, United Kingdom Evolved Success Full time

    At Evolved Success we believe that success in corporate is only the beginning. Many professionals reach the peak of their careers only to realise theres another mountain ahead — a new chapter of growth leadership and impact.Thats why we exist: to provide success education that empowers professionals to evolve to their next level — equipping them with the...

  • Strategic Advisor – Success Education Leader

    2 weeks ago

    Manchester, United Kingdom EVOLVED SUCCESS Full time £150 - £200

    At Evolved Success we believe that success in corporate is only the beginning. Many professionals reach the peak of their careers only to realise theres another mountain ahead — a new chapter of growth leadership and impact.Experience, qualification, and soft skills, have you got everything required to succeed in this opportunity Find out below.Thats why...

  • Customer Success Director

    2 weeks ago

    Luke St London, ECA LH United Kingdom Patchwork Health Full time £60,000 - £80,000 per year

    About UsSince 2016, Patchwork Health has been on a mission to make truly flexible and sustainable working a reality for all healthcare staff. Their fully integrated workforce management solution helps optimise outcomes for organisations, managers, staff and patients alike. Built by a team of dedicated healthcare veterans, and co-created with the NHS, their...

  • Head of Customer Success

    7 days ago

    Manchester, United Kingdom Apprentify Full time

    Head of Customer Success (HF1303002) Join to apply for the Head of Customer Success (HF1303002) role at Apprentify. Flourish are recruiting on behalf of our client in Manchester and the North West for a head of customer success and account management. The Business Our client is a fast-growing SaaS business providing Cloud POS, an end‑to‑end retail system...

  • Head of Account Management

    1 week ago

    Manchester, United Kingdom Citrus-Lime Limited Full time

    Head of Account Management & Customer Success Location: Primarily office-based, with a typical weekly split of approximately 3 days in Manchester and 1–2 days in Ulverston (depending on business needs). Includes occasional international travel. Reports to: Director £50,000+ (dependent on experience and interview performance) Additional performance-related...

  • Client Success Director

    7 days ago

    Manchester, United Kingdom PHMG Careers Full time

    Client Success Director Old Trafford Manchester 35000 base (62000 OTE) North American Hours (4.5 days - 1 day work from home)About PHMG:Founded in 1998 PHMG has grown from a Manchester-based start-up into the worlds leading audio branding agency. Today we partner with over 38000 clients in 54 countries from global giants like Samsung Audi and Adidas to...

  • Head of Customer Success

    7 days ago

    Manchester, United Kingdom APPRENTIFY Full time £150 - £200

    Head of Customer Success (HF1303002)Is this the role you are looking for If so read on for more details, and make sure to apply today.Join to apply for the Head of Customer Success (HF1303002) role at Apprentify.Flourish are recruiting on behalf of our client in Manchester and the North West for a head of customer success and account management.The...