Senior Business Analyst

Oliver Wyman's Knowledge Services (KS) department is on an exciting journey to modernize and future-proof its internal knowledge systems, leveraging emerging AI technologies to empower our consulting workforce. We are seeking a Senior Business Analyst / Product Owner to continue to identify and prioritize the business value opportunities, clarify the requirements and support the delivery process (in partnership with our development team) while upskilling our team of Product Analysts, and delivery of key internal knowledge products such as KNOW (Knowledge Search Portal) and ASKnowledge (Customer Service System).
As a Senior Business Analyst (Product Owner), you will play a pivotal role in translating complex business problems into clear, actionable requirements, prioritizing workstreams, and driving product delivery in close partnership with our Oliver Wyman Group (OWG) Tech teams. You will also mentor junior team members and help shape the product lifecycle frameworks, ensuring alignment with strategic goals and business value.
Key Responsibilities:

• Define, own, and communicate the product vision, strategy, and roadmap to stakeholders and delivery teams.
• Collaborate with senior stakeholders, including partners, to identify priorities and maximize business value.
• Manage and prioritize the product backlog, balancing business needs and technical constraints.
• Lead discovery activities using design-thinking methods, including stakeholder interviews, journey mapping, and prototyping.
• Translate insights into well-structured epics, features, and user stories with clear acceptance criteria.
• Work closely with delivery teams during sprint planning, reviews, and demos to clarify priorities and ensure quality.
• Accept or reject deliverables based on defined acceptance criteria and quality standards.
• Monitor progress, risks, and dependencies, maintaining accurate portfolio information and reporting on product metrics.
• Support go-to-market planning, adoption, and change management initiatives to ensure successful product rollout and user engagement.
• Provide coaching and mentoring to junior Product Analysts and team members.

What We're Looking For:

• Proven experience as a Business Analyst or a Product Owner or in a similar role within Agile Scrum frameworks, ideally in internal knowledge or technology products.
• Strong business analysis skills with the ability to understand, prioritize, and translate requirements into actionable backlog items.
• Solid understanding of technology and the ability to communicate effectively with with technical teams and business stakeholders.
• Experience with Microsoft 365, Power Platform, and enterprise knowledge management solutions is desirable.
• Familiarity with Agile tools such as Azure DevOps, and collaboration platforms like SharePoint and Teams.
• Ability to facilitate workshops, conduct user research, and apply design-thinking methodologies.
• Excellent communication, stakeholder management, and organizational skills.
• Experience in driving product delivery from concept through to release and adoption.
• Data literacy to consume and leverage insights from data analysts to inform product decisions.
• Knowledge or interest in AI applications within enterprise environments is a plus.
• Change management and adoption experience is desirable.

What we can offer you:

• Full time job contract with an attractive compensation package (including year-end financial bonus)
• Selection of benefits (e.g. private health care, insurance, sport card, lunch card, gift card, saving plan, pension plan)
• Work in a collaborative, supportive environment with opportunities for professional growth and development
• Access to mentoring and training programs
• Inclusive culture with Employee Resources Groups and CSR activities
• Be part of a forward-thinking team driving innovation in knowledge services and technology
• Engage with cutting-edge AI and digital tools to transform how knowledge is managed and delivered
• Enjoy a hybrid working model that balances flexibility with in-person collaboration.

Please send us your CV in
English
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Why join us at Oliver Wyman?
At Oliver Wyman, we lead with heart - we love what we do and have fun while we do it We also strive for breakthroughs by questioning, seeking diverse perspectives, and finding powerful and sustainable solutions. If you share these values and want to work as one and own our impact at the same time, be brave and achieve the amazing with us

• We're individuals who are self-starting, motivated, energetic, entrepreneurial about what we do
• We have the common aspiration to have an impact, leave a legacy and change the world. We have no interest in running a steady-state business. We want to build, grow and shape the environment around us
• We value an environment where every member of Oliver Wyman is encouraged and expected to voice his or her opinion
• We believe that to create a true meritocracy we need to remove artificial barriers to opportunity
• We value people whose lives balance work and non-work activities because we believe they are both more interesting colleagues and are able to make better contributions to the Firm.
• We push ourselves hard to deliver excellence, but we also work to extract the maximum benefit from the flexibility of a project-based business. We provide the ability to take career breaks for personal or family reasons. We fundamentally value each other's time and are sensitive to how it is used. We are an output not input-based culture, have respect for people's personal decisions, and believe that one's workload must be sustainable. We seek balance for ourselves and our colleagues.

Marsh & McLennan Companies and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

Oliver Wyman, a business of Marsh McLennan (NYSE: MMC), is a management consulting firm combining deep industry knowledge with specialized expertise to help clients optimize their business, improve operations and accelerate performance. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit , or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

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