Spa Facilities Assistant

About Us
Nestled in the heart of Staffordshire, Hoar Cross Hall combines the elegance of a stately home with the indulgence of a luxury spa resort. Offering an unrivalled guest experience, our estate boasts exquisite dining venues, expansive gardens, and a world-class spa. At Hoar Cross Hall, we're committed to delivering exceptional service and creating unforgettable memories for our guests.

Here at Hoar Cross Hall our aim is to treat our guests as a friend of the family and to create positive memorable experiences during their stay or visit to the Hall and Spa.

Our purpose is to hire people with passion and positivity. We train you for skill, nurture you to grow and achieve your goals….

The Role
To deliver exceptional guest service by supporting the daily operations of the Hotel and Spa. The Spa Facilities Assistant plays a vital role in maintaining high standards of cleanliness, safety, and functionality across all spa and hotel areas, while providing knowledgeable, professional, and courteous customer care. You will contribute to the overall guest experience by ensuring smooth operations, efficient communication between departments, and a consistent focus on guest satisfaction. You will also support revenue generation by upselling services, adhering to budget targets, and assisting in the control of financial procedures.

Why Join Us

• Work in a stunning, historic estate with a commitment to excellence in hospitality.
• Competitive Rate of Pay.
• % Commission led sales.
• Complimentary use of the leisure and spa facilities.
• Discount on overnight stays and spa days.
• 30% discount on food and drink.
• Uniform provided.
• Staff canteen which provides a variety of lunch options daily.
• Excellent Induction and training programme.
• Perkbox Online benefits and discounts.
• Free Parking.
• Opportunities for professional development and career advancement.
• Training provided in pool plant operations.
• Employer workplace pension contribution.

Key Responsibilities Will Include

• Provide exceptional customer service, ensuring every guest feels welcome and valued.
• Monitor and maintain pool and spa areas to ensure they meet quality and safety standards.
• Regularly test and adjust chemical levels in the pool and spa to maintain optimal water quality.
• Ensure all areas of the spa are clean, tidy, and well-maintained, including treatment rooms, locker rooms, and public areas.
• Adhere to health and safety regulations, ensuring a safe environment for both guests and staff.
• Work closely with other team members to deliver seamless service and support across all relevant departments.
• Inform guests about spa services, treatments, and guidelines, enhancing their overall experience.
• Support Spa Reception with guest arrivals and departures.
• Address and resolve guest issues promptly and efficiently, maintaining a positive and professional manner.

Personal Specification
Essentials

• All applicants must be over the age of 18 years old due to the nature of the role.
• Customer service background with strong interpersonal skills and a friendly, approachable manner.
• Demonstrated interest in pool and spa quality standards.
• Meticulous attention to detail to ensure the highest standards of cleanliness and safety are obtained.

Desirables

• Previous experience in a similar role within the Spa/Hospitality industry.
• Relevant certifications in pool and spa management.
• Certification such as Certified Pool Operator (CPO) or similar is advantageous.

Working Pattern

• Full-time – 37.5hrs per week.
• 5 days a week over a 7 day period, to include weekends.
• Full flexibility is key as you will be expected to work as and when necessary to meet the needs of the team and the business.

People say you can't choose your family, well we choose you to be part of ours.
Skills
Cleanliness

Customer Service

Attention to Detail

Guest Service

Spa

Pool and Spa Quality Standards