Order Fulfilment

2 weeks ago

London, Greater London, United Kingdom Glassworks London Full time £35,000 - £55,000 per year

Founded in London in 2010, Glassworks London is an independent and style-obsessed fashion brand passionate about bricks-and-mortar boutiques and streamlined digital shopping. Our design-led stores and website are refreshed weekly with small runs of completely new fashion � meaning a constant feed of exciting new styles to try on, supported by the most dedicated and on-it staff-turned-stylists in the industry. With our recent store expansions and ecommerce platform, we are focused on scaling our retail and online channels � all whilst maintaining a strong design aesthetic, exceptional in-store, and customer focus.

THE ROLE
The Order Fulfilment & Warehouse Manager will be a mature, responsible, and highly organized individual, leading the warehouse team in all daily order fulfilment and warehouse activities within the business. Reporting to the CEO, this role is ideal for someone who thrives in a fast-paced work environment and has leadership experience across the stock room/warehouse and ecommerce order fulfilment. The ideal candidate will lead the team to ensure that all order fulfilment standards are exceeded and that the team hits all required productivity metrics by working with speed and accuracy.

Work Schedule:
This role is based at the head office in Haggerston, London. The contract is for 40 working hours per week scheduled Mondays to Sundays between 7am and 8pm.

Responsibilities
So, what will I be doing every day?

  • Lead daily order fulfilment: pick, pack, and dispatch with accuracy and to brand standards.
  • Manage courier claims for lost/damaged parcels.
  • Manage all inbound/outbound stock transfers (QC, organisation, documentation).
  • Process customer returns in line with company policies.
  • Support the customer service team with customer queries.
  • Lead regular stock takes and ensure inventory accuracy.
  • Handle faulty item workflows: logging, repairs, and reintegration.
  • Oversee stock write-offs in line with finance/ops guidelines.
  • Develop junior team members and manage warehouse organisation.
  • Maintain a supply list, ensuring adequate levels of all supplies, as well as a clean, efficient workspace.
  • Report on daily KPIs and drive improvements.

Job Requirements

  • 3+ years� experience in fulfilment and/or stock room/small warehouse management, with at least 1 year in a leadership role.
  • Proven track record of driving productivity KPIs and maintaining strong department standards.
  • Proven ability to lead and manage a team effectively, ensuring productivity and maintaining high morale.
  • Highly organised with excellent attention to detail and the ability to manage multiple tasks in a fast-paced environment.
  • Familiar with inventory systems and courier platforms.
  • Calm, efficient, and full of enthusiasm, even on the busiest days.
  • A proactive problem-solver with a hands-on approach to stock operations.

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