County Business Manager

6 days ago

Torquay TQ BP, United Kingdom South Western Ambulance Service NHS Foundation Trust Full time

This is a key role within the operations structure reporting directly to the Head of Operations and managing the 'Administration line' for the Devon County (South & West Devon.)

The County Business Manager provides leadership to administrative staff, provide direct support to senior operational staff and provide a primary point of contact for staff working in other Directorates. The County Business Manager will act as the link between administrative functions at a County level and Trust HQ.

Provide line management, direction, welfare and support. This includes undertaking career conversations, supporting staff health and wellbeing and all aspects of line management

Provide administrative expertise and guidance to the senior managers. This includes assisting in workload planning, helping to forecast forwards and assisting the Clinical Team Managers in their day to day management role (particularly when they are acting as Lead Clinical Team Managers in the County Hub/Office)

Coordinate the completion of patient experience investigations and feedback as required. Provides the Head of Operations with incident reporting assurance reports. Oversee the administrative support provided to investigations and complaints.

Lead on monitoring, reporting and where required, the chasing of outstanding career conversations. A key role will be in monitoring the booked appraisals to make sure that the County is 'on the front foot'. This post is also responsible for working closely with colleagues in HR to maintain an accurate database for reporting purposes.

Working for us is an experience like no other. We provide emergency and urgent care, 24 hours a day, 365 days a year, operating across the largest ambulance region in England of 10,000 square miles and responding to an average of 2,650 incidents every day.

We remain committed to ensuring that we provide the best possible care for all our patients, which is reflected in our new five-year strategy which has continually improving patient care at its very core.

At the heart of our beautiful and diverse region we employ over 6000 people and are supported by over 575 volunteers.

If you embody our values of one team, compassionate and innovative and are looking to make a real difference to peoples' lives, then we would love to hear from you.

In return we will equip you with the skills, resources and development you need to thrive in your role.

You will have opportunities to progress to roles at a higher pay grade and enjoy continuous professional development.

Benefits

Competitive NHS salary

A standard working week of 37.5 hours

Holiday entitlements of 27 days per year, plus general and public holidays, rising to 29 days after 5 years and 33 days after 10 years

Pay enhancements for out of hours, shift and overtime working

Generous Pension Scheme

Career and salary progression

Car leasing scheme

Free parking across Trust sites

Cycle-to-work and other salary sacrifice schemes

Staff networks

Access to a wide range of discounts from various organisations across the UK

For further information about this role please see the attached job description and person specification.

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