Senior Operations Manager UK

2 weeks ago

London, Greater London, United Kingdom sunday Full time £60,000 - £120,000 per year

About Us
We heard you might be looking for a new opportunity sunday might be the perfect stop for you. Just in case you haven't heard, sunday is an exciting and thriving FinTech (or FunTech) startup that's changing the way payments are made in restaurants across the world. We are saving millions of people minutes at the end of their meal with the simple scan of a tiny 4x4cm QR code. The coolest thing is we are growing quickly and possibly have the perfect position for you.

At sunday we are creating the future of payments by offering a 360 checkout solution to thousands of restaurants and we are happy that you are considering applying

About The Role
As a Senior Operations Manager for sunday, your ultimate goal will be to help the UK team deliver the best experience to the hospitality industry. Your scope of action will start when a restaurant decides to use our solution: You will create its account, collect all relevant information, provide them with tailor-made QR codes, train the restaurant team and then help them make the most of our solution. Compound that with thousands of restaurants and you have the makings of a beautiful and complex operational system. Come help us make it seem simple

You will report to the Head of Operations UK, working daily with other members of the Operations Team. You will also collaborate with other Sales and Ops teams in the US & EU. Finally, you'll get to visit a ton of restaurants and enjoy their food

Key Responsibilities

  • Make restaurants operations seamless though effective and efficient delivery of our product
  • Work with our Key Accounts in a consultative manner to drive GTV & Net Revenue and unlock group roll out opportunities
  • Use a consultative approach to identify opportunities to upsell sunday product suite to existing customer base
  • Lead a frictionless onboarding experience, reducing lead time from signed to active, increasing adoption
  • Drive sunday's penetration in active restaurants by ideating on creative ways to get restaurants and guests to use our product
  • Ensure best in class restaurant retention though stellar customer service
  • Identify operational issues through data analysis, leveraging global analytics teams with world class dashboards
  • Identify gaps in our product and report back to the Head of Operations to ensure the business is aligned on needs and requirements of the UK hospitality industry
  • Solve issues through processes and have your ideas adopted and implemented globally
  • Engage in the continuous improvement of the processes you and your teams build together

About You

  • Based in the UK
  • 4 years experience in customer success, account management, or operational roles at startups, food industry, hospitality, or professional services companies.
  • Strong and persistent problem solving skills to identify and create solutions for restaurant partners despite immediate roadblocks.
  • Strong diagnostic and analytical skills and ability to identify opportunities from managed spreadsheets, trackers, CRMs, and changing datasets.
  • Owner & growth mentality.
  • Passion for foodtech and an itch to roll-up-your-sleeves and build.
  • Project management skills i.e. you are structured, reliable, detail-oriented and communicate efficiently with all stakeholders.

Compensation, Perks & Benefits

  • Competitive salary and stock options
  • 100% health coverage for you and your children
  • Free-holiday policy
  • A lot of responsibilities and opportunities to grow

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