Cleaning Operations Manager

27 / 10 / 2025

Cleaning Operations Manager

Location: Birmingham

Position: Cleaning Operations Manager

Employment: Monday - Friday between the hours of 09:00 - 17:30

Salary: Competitive

Post Date: 27 / 10 / 2025

About us:

At ProFM Group, we are redefining the future of facilities management. As the UK's number one ACS-approved contractor, we are leading the way in Security, Cleaning, and Security Systems, setting new industry benchmarks and pushing the boundaries of what's possible.

Our people are the core of our success. We believe that every person is important, and each has the opportunity and obligation to make a difference. That's why we don't just offer jobs, we build careers. As an ambitious, forward-thinking organisation, we invest in our people through tailored training, career development, and industry-leading support to help them thrive.

Trusted by businesses nationwide, we deliver innovative, high-quality services that keep their people and places safe, secure, and operating at their best. But we don't just meet industry standards, we set them. Through cutting-edge technology, smarter solutions, and an unwavering commitment to excellence, ProFM Group is transforming the facilities management landscape across the UK.

Our core virtues of Humility, Passion and People First, shape everything we do, from the services we provide to the culture we cultivate.

About the role:

We're looking for an experienced and hands-on Operations Manager to join our Cleaning division, responsible for a portfolio of sites across the Midlands. Most of the sites fall within the medical sector, so a strong understanding of hygiene standards, compliance, and attention to detail is essential.

The role involves managing client relationships, ensuring service delivery meets expectations, and supporting teams across multiple locations. You'll be responsible for motivating staff, handling day-to-day operational challenges, and maintaining consistent quality across your sites.

This is a busy, varied role that requires someone who is organised, approachable, and confident in managing both people and performance.

Salary & Remuneration: Competitive

Duties and Responsibilities:

Oversee daily cleaning operations across a portfolio of sites in the Midlands, primarily within the medical sector

Ensure all sites meet required hygiene, safety, and compliance standards

Manage and support site supervisors and cleaning teams, including training, development, and performance management

Build and maintain strong relationships with clients, acting as the main point of contact for service delivery

Conduct regular site audits and inspections to ensure quality standards are consistently met

Respond promptly to client feedback and implement corrective actions where needed

Manage staffing levels, rotas, and recruitment in collaboration with HR and site teams

Monitor and control budgets, ensuring efficient use of resources and labour

Ensure stock levels of cleaning materials and equipment are maintained and properly distributed

Work closely with senior management to report on performance, challenges, and operational improvements

Hours of work:

Whilst this role will be predominately Monday – Friday between the hours of 09:00 – 17:30, due to the nature of the role, work outside of these hours may be required, including days, nights and weekends.

Requirements:

Proven experience in an operations or area management role within the cleaning or facilities sector

Experience managing multiple sites, ideally within the medical or healthcare cleaning environment

Strong understanding of cleaning standards, health & safety regulations, and industry compliance (e.g. CQC standards)

Excellent people management skills with the ability to lead, motivate, and support remote teams

Confident communicator with experience handling client relationships and expectations

Highly organised with the ability to manage priorities across a busy, mobile role

Full UK driving licence and willingness to travel across the Midlands region

IT literate – able to use scheduling systems, email, and reporting tools effectively

What we can offer in return:

Company vehicle and fuel card

Competitive rates of pay

Great company culture

Supportive environment

Reward and Recognition Scheme

If you meet the criteria, apply today and become part of ProFM Group, a company that's setting new standards in Facilities Management. We invest in our people, embrace innovation, and are committed to delivering excellence across the industry.

We are proud to be an equal opportunity employer, a Disability Confident organisation, and a dedicated supporter of the Armed Forces Covenant. At ProFM Group, we create opportunities for all, champion diversity, and build a workplace where everyone has the opportunity to thrive.

Join ProFM Group and be part of the team that's shaping the future of facilities management.

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