Blockchain Application Support Engineer

2 weeks ago

London Area, United Kingdom MCG Talent Full time £60,000 - £90,000 per year

Job Title: Application Support Engineer (Blockchain / Production Systems)

Location:
London, United Kingdom (Onsite)

Eligibility:
Open to local EU-based talent

About the Role

Our client is seeking a skilled
Application Support Engineer
to ensure the stability, performance, and continuous operation of their blockchain-based applications in production. This role requires a proactive individual who can manage multiple environments, coordinate with engineering teams, and drive operational excellence across production systems.

Key Responsibilities

  • Ensure
    24/7 application uptime and performance
    in production environments.
  • Manage and maintain
    non-production environments
    such as pre-production and staging.
  • Develop a
    deep understanding of application features
    and all supported
    blockchains
    .
  • Collaborate closely with both
    application
    and
    infrastructure engineers
    to ensure smooth and safe production deployments.
  • Apply
    fixes, improvements, and optimizations
    across applications and infrastructure when needed.
  • Identify and mitigate potential issues that could impact uptime, scalability, or performance.
  • Monitor, troubleshoot, and triage
    production alerts and incidents in real time.
  • Lead and coordinate
    incident and problem management
    , including post-resolution analysis and follow-ups.
  • Continuously enhance
    monitoring tools, alerting systems, and operational processes
    .
  • Coordinate and document
    Disaster Recovery (DR) testing and audits
    .
  • Maintain and support
    blockchain infrastructure
    (DevOps knowledge is advantageous).
  • For senior profiles: serve as the
    main point of communication
    with stakeholders during application incidents and production updates.

Requirements

  • Proven experience in
    application support, production operations, or site reliability
    .
  • Solid understanding of
    blockchain technologies
    or willingness to learn.
  • Experience with
    monitoring tools
    , logging systems, and alert management.
  • Familiarity with
    DevOps concepts
    (CI/CD, containerization, infrastructure as code).
  • Strong troubleshooting, analytical, and communication skills.
  • Ability to work cross-functionally with engineering and product teams.
  • Based in the
    EU
    and open to working
    onsite in London
    .

Preferred Skills

  • Experience with
    AWS, GCP, or Azure
    .
  • Knowledge of
    Kubernetes, Docker, Terraform
    , or related technologies.
  • Exposure to
    incident management frameworks (ITIL, SRE principles)
    .
  • Experience supporting
    financial or blockchain-based applications
    .

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