Order Processing

2 weeks ago

London, Greater London, United Kingdom Zaytoun Full time £18,000 - £27,000 per year

Order Processing & Customer Service Administrator (Full-time, 3-month fixed term)

Location:
 Chancery Lane, London (100% onsite preferable, some hybrid working possible by prior arrangement).

Contract:
 3-month fixed term

Start date:
 
As soon as possible

Hourly rate:
London Living Wage £13.85 per hour

Hours:
 F
ull-time, Monday–Friday (5 days/week; 35 hours/week)

Reports to:
 Operations Director

About Zaytoun

Zaytoun is a UK social enterprise established in 2004 to support the resilience of Palestinian communities through fair trade. 100% of our profits are reinvested into advancing this mission.

Our range includes award-winning olive oil, Medjoul dates, za'atar, grains, and a skin care range. We're a small, collaborative team who care about Palestine, good food, and justice.

About the role

Zaytoun is looking for an Order Processing and Customer Service Administrator to support our team during our peak season to start as soon as possible. This fixed-term role is ideal for someone organised, proactive, and confident in customer service, order processing and administration.

Order Processing & Customer Service

  • Enter and check customer orders, ensuring they are processed accurately
  • Liaise with our warehouse and hauliers on deliveries
  • Respond to routine customer enquiries by phone and email

General administration

  • Maintain databases and spreadsheets
  • Organise mail-outs, parcels, and courier bookings
  • Provide admin support for events and other projects as needed

This list is indicative, not exhaustive - we're a small team and everyone helps where needed.

About you:

  • Experience in customer service, order processing, general administration
  • Good attention to detail; confident using spreadsheets
  • Prompt, reliable with a good work ethic
  • Organised, methodical, process-driven
  • Excellent communication skills - both verbal and written
  • Friendly phone manner
  • Proactive, adaptable, and willing to learn
  • IT literate (Microsoft Office, Outlook, Excel, data entry - ideally UnLeashed)
  • Enthusiasm for Palestine, fair trade, and Zaytoun's mission

How to apply

Please send your CV and a short cover note (why this role, why Zaytoun, and your earliest start date) to 

 with the subject line Order Processing & Customer Service Administrator

We will review applications on a rolling basis and may close the position as soon as we find the right person.

Eligibility:
 Applicants must be resident in, and have the right to work in, the UK.

Equal opportunities:
 Zaytoun is an equal opportunities employer. We welcome applications from all backgrounds and experiences.

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