Product Support Manager

3 days ago

Banbury, Oxfordshire, United Kingdom Steelwrist Full time

Steelwrist today is the fastest growing manufacturer of tiltrotators and quick couplers in the world. Our vision is to be the leader in developing, manufacturing and selling work tools to increase excavator efficiency.
As we continue to grow, we are now looking to add an Product Support Manager to our UK team. Being number one in customer support is key to our continued success.

You will be working in a fast-paced environment as part of a growing, professional team. Our core company values are responsiveness, simplicity and speed.

The appropriate candidate will have a solid technical background, preferably on heavy machinery, with experience in electrics, hydraulics & general mechanics. Experience in a field service or technical support role for a dealership or manufacturer in the Plant, Agricultural or Automotive industries would be ideal.

More specifically, your daily work will consist of:

  • Providing technical support, initially, via phone/email as well as in person, to our dealers, service partners and end customers.
  • Supporting end customers in the field, primarily through the management of our service partner and dealer network, secondly, by resolving issues, in person, onsite.
  • Participating as we provide technical training to our dealer & service partner network.
  • Assisting with the evaluation and reporting of warranty claims.
  • Acting as the link between us, the UK subsidiary, and our manufacturing facility in Sweden on all aftersales matters.
  • Representing the UK subsidiary in periodic service meetings at our headquarters in Sweden.
  • Developing and maintaining long lasting and meaningful relationships with our customers, dealers and service partners throughout the UK and Ireland.
  • Representing our brand at various industry exhibitions throughout the UK where required.

This position will be, primarily, based at our headquarters in Banbury, Oxfordshire, however, a certain amount of national travel, along with visits to the factory will be required. Factory based product training, a company vehicle, along with phone, laptop, iPad etc. will be provided.

We put great emphasis on personal qualities; standout candidates would show: -

  • Good communication skills and a professional attitude.
  • Punctuality and reliability.
  • A logical and pragmatic approach with a healthy technical curiosity.
  • A strong sense of customer service and the ability to negotiate and mitigate.
  • The ability to work as a team, along with a sense of initiative & autonomy.

In return you are offered a competitive remuneration package, along with fun and engaging work, alongside committed and knowledgeable colleagues in a successful, and rapidly growing company.

  • Product Manager

    3 days ago

    Banbury, Oxfordshire, United Kingdom OXTS Full time

    Product ManagerDepartment: ProductEmployment Type: Full TimeLocation: Middleton Stoney, United KingdomReporting To: Derek PotterDescription We are seeking an experienced and self-motivated experienced Product Manager to lead the development and delivery of our INS-based positioning solutions. The ideal candidate will have a strong background in technology or...

  • Product Manager

    3 days ago

    Banbury, Oxfordshire, United Kingdom Switch Tech Talent Full time

    Product Manager – SaaS / B2BLocation:Banbury (Hybrid – 2 days onsite)Type:Full-time, PermanentSalary:£60,000 - £70,000 per annumAre you a driven Product Manager ready to take ownership of end-to-end product delivery in a scaling technology business? Our client is a fast-growing, private equity–backed software company on an exciting journey of...

  • Production Operative

    24 hours ago

    Banbury, Oxfordshire, United Kingdom Newly Weds Foods Full time

    Newly Weds Foods is a leading, privately owned global food ingredients business and has been innovating since 1932. The European division is a market leader in the manufacture of coatings, seasonings and functional ingredient systems.Today, Newly Weds Foods is a world leader in food ingredient technology. A network of R&D, manufacturing and service...

  • Assistant Manager

    3 days ago

    Banbury, Oxfordshire, United Kingdom Halfords Full time

    Ready for the next step in management with the UK's largest Automotive service, maintenance and repair business and we offer great career opportunities, benefits, and an uncapped bonus schemeAs an Assistant Manager, you'll work alongside the Centre Manager to provide productive management and leadership, driving profitability, with firm focus on the...

  • Senior Wholesale Manager

    2 weeks ago

    Banbury, Oxfordshire, United Kingdom Joma Jewellery & Katie Loxton Full time £40,000 - £57,000 per year

    THE OPPORTUNITYAs Senior Wholesale Manager, you'll take the lead in shaping and delivering our wholesale strategy worldwide. This is a high-profile role where you'll drive revenue growth, expand into new markets, and ensure our brands are represented with consistency and impact across every territory.Working closely with our Directors and cross-functional...

  • Brand Manager

    2 weeks ago

    Banbury, Oxfordshire, United Kingdom Joma Jewellery & Katie Loxton Full time £20,000 - £30,000 per year

    THE OPPORTUNITYAs Brand Manager, you'll take charge of shaping campaigns and brand moments that tell the Katie Loxton story in ways that captivate and inspire our customers. This is a hands-on role where you'll be the go-to person for day-to-day campaign planning and execution, ensuring everything runs smoothly and lands with impact across every...

  • Restaurant Manager

    3 days ago

    Banbury, Oxfordshire, United Kingdom Manpower UK Full time

    Manpower Recruitment are in new partnership with a unique hospitality environment in the Banbury area and are looking for an experienced Restaurant Manager to lead customer service.This is a Full-Time role working 5/7 days and flexibility will be needed to work weekend split shifts (busiest time)The role is paying up to £ pa + up to £8000pa in service...

  • Process Development Manager

    2 weeks ago

    Banbury, Oxfordshire, United Kingdom LGC Group Full time £40,000 - £80,000 per year

    Company Description LGC is a leading, global life science tools company, providing mission-critical components and solutions into high-growth application areas across the human healthcare and applied market segments. Our high-quality product portfolio is comprised of mission-critical tools for genomic analysis and for quality assurance applications, which...

  • Store Manager

    2 weeks ago

    Banbury, Oxfordshire, United Kingdom White Stuff Full time £25,000 - £40,000 per year

    Please, note this role is a 37,5 hours contract and weekend availability is required.WHO WE AREWhite Stuff was established in 1985 through a simple idea. This idea grew and now we have shops and concessions in the UK and internationally, selling women's and men's clothing as well as beautiful accessories and homeware. Our original prints (all designed in...

  • Regional Manager

    3 days ago

    Banbury, Oxfordshire, United Kingdom Joma Jewellery and Katie Loxton Full time

    THE OPPORTUNITYAs Regional Manager, you will lead and inspire the Katie Loxton and Joma Jewellery retail teams across your UK region, driving exceptional customer experiences, operational excellence and strong commercial performance. Acting as the key link between head office and stores, you will ensure consistency across all touchpoints, support store...