Reception Manager

2 days ago

StratforduponAvon CV NR, United Kingdom Welcombe Hotel Full time £28,000 - £30,000 per year

Reception Manager – The Welcombe Hotel, Stratford-upon-Avon

Do you want to work for a winning team?

The Welcombe Hotel, Stratford-upon-Avon, is the place for you

We are seeking a reliable, professional, and guest-focused Reception Manager to join our award-winning team. As the first point of contact for the hotel, you will play a vital role in creating a warm, welcoming, and memorable experience for all our guests.

Key Responsibilities:

  • Greet and welcome guests, visitors, and clients with a friendly and professional manner.
  • Manage the front desk operations efficiently, ensuring smooth check-in/check-out procedures.
  • Answer telephone calls, take messages, and direct calls appropriately.
  • Build a strong customer-focused culture within the front office team.
  • Analyse reservations to maximise occupancy, inventory, and guest experience.
  • Liaise with other department managers to ensure timely and efficient service.
  • Handle guest feedback professionally across all communication platforms.
  • Oversee daily administrative duties including mail, packages, and reporting.

Skills & Experience Required:

  • Previous experience in a hotel reception or front office management role.
  • Strong administrative and organisational skills with attention to detail.
  • Proficiency in hotel PMS systems (e.g. Opera, OnQ, or similar).
  • Familiarity with Google Workspace or Microsoft Office Suite.
  • Excellent communication skills and professional telephone etiquette.
  • Ability to multitask, prioritise workload, and maintain confidentiality.
  • A passion for delivering outstanding guest service and leading by example.

Why Join Us?

  • Be part of a supportive and ambitious team in a stunning historic hotel.
  • Excellent training and career development opportunities.
  • Competitive salary and employee benefits.
  • Staff discounts within the hotel and partner brands.

If you're a motivated, detail-oriented professional who thrives in a fast-paced environment, we'd love to hear from you.

Apply today and join our winning team at The Welcombe Hotel

Job Type: Full-time

Pay: £28,000.00-£30,000.00 per year

Benefits:

  • Canteen
  • Company events
  • Discounted or free food
  • Employee discount
  • Free fitness classes
  • Free parking
  • Gym membership
  • On-site gym
  • On-site parking

Application question(s):

  • Do you have a UK driving license?

Work Location: In person

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