Senior Collections Officer

2 days ago

London, Greater London, United Kingdom Splend Full time

About Us
At Splend, we're on a mission to fundamentally change the way people own and operate a vehicle. With a strategic focus on Rideshare, we provide our customers straight forward, no strings attached access to vehicle ownership.

But we aren't just about vehicle ownership; We are also fast-tracking the transition to green mobility, and we are leading the way globally in reducing the carbon footprint of the transportation sector by transitioning our fleet to electric vehicles.

About The Role
The Senior Collections Officer, based out of our
Aldgate, London office
is responsible for managing the recovery of overdue accounts, minimising bad debt exposure, and supporting the broader collections team. This role requires a high level of professionalism, strong negotiation skills, and a thorough understanding of credit control, debt recovery processes, and relevant legislation. The role will require court appearances in matters where the business is pursuing bad debt against a debtor whereby legal proceedings have been filed.

Responsibilities

  • Managing unpaid invoices with active members with the aim to reduce outstanding accounts
  • Reconciliation of complex accounts and following up where required
  • Monitoring debtor balances to ensure a reduction in debtors
  • Liaising with customers, as well as internal personnel
  • Chasing payment from customers via phone and email
  • Liaising with external collection partners
  • Attending court hearings and related appearances
  • Initiating enforcement action where judgement has been awarded (e.g. through baliffs)
  • Creating procedures that ensure timely payments while maintaining a high level of customer retention
  • Ensuring credit and collection policies and procedures are followed
  • Reviewing and approving exceptions for payment plans and enforcing the exception policy
  • Reporting weekly on aged debt & active/non-active debt

What You'll Bring

  • Experience in debt collection with a minimum 1+ year experience
  • Understanding of litigation and confident in court appearances for debt collection activity only
  • Computer literate with strong knowledge of Microsoft Office applications
  • Experienced in working with a large volume of accounts/calls
  • Consistently able to deliver high quality and accurate work
  • A positive and proactive team player
  • A good communicator with confident telephone manner and interpersonal skills
  • Able to work as part of a team with shared workloads as well as driven to work on own initiative

What We Offer

  • Performance based bonus
  • 5 additional days of flexi leave to recharge
  • Birthday day off
  • 5 fully paid sick days per year
  • Wellbeing Support with access to confidential counselling through our EAP
  • Access to our dedicated platform to support career growth
  • Health insurance and a monthly wellness allowance

Splend is a dynamic growth company with a shared vision for success. Our benefits are thoughtfully designed to attract individuals who thrive in an environment where they can contribute to and celebrate in the process of building a global brand with true impact.

At Splend, we value diversity and inclusion and consider it as key to our success. We are dedicated to fostering a workplace where everyone is respected and supported. We celebrate differences in race, gender, age, sexual orientation, religion, and ability, seeking diverse perspectives to drive us forward.
When you apply, let us know if there are any reasonable adjustments we can make to accommodate you during the interview process.

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