Professional Services Consultant

Professional Services Consultant

At Mimecast, we don't just implement solutions - we create lasting impact for our customers. Our Professional Services team sits at the heart of that mission, making sure every deployment runs smoothly, every migration is seamless, and every customer walks away confident in their decision to partner with us.

We're looking for a skilled Professional Services Consultant who thrives on solving problems, building trusted relationships, and making complex projects feel simple. You'll work directly with our customers to bring Mimecast's services to life, while partnering with teams across Support, Product, Engineering, Customer Experience, and Sales to make sure every implementation delivers value.

If you're the kind of person who gets excited by collaboration, loves getting technical, and knows how to keep projects on track- you'll feel right at home here.

What You'll Do

• Guide customers through implementing Mimecast services and ensure successful deployments
• Support smooth email archive migrations from legacy solutions
• Escalate and track issues or feature requests with Support and Product Development
• Spot opportunities to upsell additional products and services where they'll add value
• Collaborate with cross-functional teams to deliver exceptional customer outcomes

What You'll Bring

• Strong IT administration skills with Microsoft Exchange (on-prem, Azure, Exchange Online), Google Workspace, or other email systems
• Advanced knowledge of key technical requirements (SMTP, LDAP(S), Active Directory, SSL Certificates, MX records, journaling, etc.)
• Familiarity with email archive solutions (e.g., Enterprise Vault) and gateway solutions (e.g., Mimecast, Proofpoint, MessageLabs/Symantec Cloud)
• Technical expertise in operating systems, desktop deployment, and system administration
• Experience using MS Office (Word, PowerPoint, Excel, Visio) to create materials and deliverables
• Exposure to Archive & Email Migration tools and understanding of Exchange migrations
• Experience in customer-facing roles, ideally Professional Services or consulting
• Analytical problem-solving skills and strong communication with stakeholders, including at C-level
• Scripting knowledge (PowerShell, VBScript, C#) a plus

Why Join Mimecast?

Here, you'll have the chance to:

• Work with cutting-edge technology in cybersecurity and human risk management
• Build lasting relationships with enterprise customers across industries
• Collaborate with some of the brightest minds in tech
• Shape your own career path with growth, learning, and progression opportunities
• Be part of a culture that's innovative, inclusive, and celebrates success together

At Mimecast, your work doesn't just deliver value to customers - it helps secure the way the world communicates.

The salary range for this position is £40,000 - £54,000 base + benefits. This reflects the minimum and maximum target for new hire salaries for this position. This position may also be eligible for incentive plans and other related benefits. Our salary ranges are determined by role, level, and location. These factors and individual capabilities will also determine the individual pay offered.

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Belonging at Mimecast

Cybersecurity is a community effort. That's why we're committed to building an inclusive, diverse community that celebrates and welcomes everyone – unless they're a cybercriminal, of course.

We're proud to be an Equal Opportunity and Affirmative Action Employer, and we'd encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.

We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won't affect your application.

Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.