Cloud & Infrastructure Engineer

The Role:

The Cloud & Infrastructure Engineer is a critical technical role responsible for the implementation & management of our customer cloud & infrastructure. Alongside a team of Cloud & Infrastructure Engineers you will lead on the deployment of new infrastructure; whether on premise, co-lo or cloud, along with their ongoing maintenance, and optimisation of performance for efficiency and reliability. Whilst collaborating closely with Network, End User & Security teams, the primary focus remains on the efficient, scalable setup and management of customer infrastructure, paying particular attention to security, availability & capacity; swiftly responding to, and resolving, any infrastructure issues to minimise downtime. You will be pivotal to building, securing, & maintaining robust infrastructures, crucial for maintaining high operational uptime and aligning with the overall IT strategies of our customers.

Core Responsibilities:

• Work closely with the Technical Architect (Cloud) and Pre-Sales to understand technical designs & implement solutions
• Work closely with Engineers in different disciplines (i.e. End User, Network, and Security) to be certain that customer solutions sit well within their holistic technical landscape
• Produce high quality pre-installation and post-installation documentation
• Work closely with Project Managers to ensure high quality solutions are delivered on time and on budget
• Ensure customer infrastructures are onboarded effectively with thorough documentation, and that they have robust monitoring thresholds and alerting set, along with patch schedules
• Fault diagnosis & resolution when escalated from 1st or 2nd Line teams
• Proactive problem management across our customers driving stability & efficiency within their infrastructure
• Knowledge transfer to 1st & 2nd Line teams, ensuring we continue our internal development through upskilling
• Produce technical reports for the Cloud & Infrastructure Manager as required
• Attend customer sites where necessary
• Any other duties reasonably required by your line manager

Requirements:

• Professional certifications in cloud & infrastructure such as Microsoft MS-900, MS-101, AZ-900, AZ-104; VMware VCP-DCV, VCAP-DCV are highly desirable.
• Minimum of 3-5 years of experience in network engineering, with specific expertise in Microsoft & VMware products
• Proven experience in managing complex infrastructure in a multi-vendor environment.
• Strong understanding of cloud, infrastructure & virtualisation architectures & technologies
• Excellent troubleshooting skills and the ability to resolve issues efficiently
• Ability to work independently as well as collaboratively in a team environment
• Strong communication and documentation skills
• An ethos for scalability to reduce overheads through standardised, streamlined technology
• Microsoft (Intermediate qualification) or Cisco
• You must live within commutable distance of County Durham as this role requires you to be office based at least 3 days per week

Pay Band - £28,000 - £40,000 depending on skills, qualifications and experience

Working Hours: 8:30am - 5:00pm Monday to Friday, 3 days office/2 days home

Who are ITPS?

We're experts in solving complex business problems through intelligent and secure IT implementation that protects and transforms organisations, helping them to grow. We embrace innovation and drive change, bringing new ideas, new technologies and new ways of thinking as a trusted IT partner.

With 26 years of experience, we partner with companies across the public and private sector to deliver data centre, cyber security, cloud, data and analytics, network services and managed services solutions.

Our highly accredited and experienced engineering teams combined with our strategic relationships with partners such as Microsoft and Cisco, mean that our customers trust us to simplify the complexity of IT and deliver benefits that make them more agile, competitive and resilient. Our vision is a world in which technology makes lives easier, society fairer and our planet greener.

Employee Benefits:

• A clearly defined training and progression plan
• 27 days annual leave
• Your birthday off work
• Annual pay reviews
• Hybrid/flexible working (3 days office/2 days home)
• Enhanced sick pay benefit (4 months full pay)
• Enhanced maternity leave benefit (4 months full pay)
• Enhanced paternity leave benefit (2 weeks full pay)
• Salary Sacrifice pension scheme match funded by the company up to 7%
• Salary sacrifice schemes - Cycle to Work, Tech & Home Scheme and Electric Car Lease Scheme
• Perkbox membership and Costco card
• Fresh fruit, snacks, soft drinks and a commercial coffee machine provided

Job Type: Full-time

Pay: £28,000.00-£40,000.00 per year

Application question(s):

• Do you require, or will you require in the future, visa sponsorship to work in the UK?
• Do you live within commuting distance of County Durham?
• How many years of experience do you have in technical support?
• How many years of experience do you have delivering technical projects?

Work authorisation:

• United Kingdom (preferred)

Work Location: Hybrid remote in Chester-le-Street DH2 1AQ