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Software Implementation Consultant

2 weeks ago

Luton, Luton, United Kingdom Point of Rental Software Full time £40,000 - £80,000 per year

As Implementation Consultant, you will be the trusted advisor and product expert for our new and existing clients. You will leverage your deep, decade-plus experience in the equipment hire industry to lead clients through the entire software implementation lifecycle—from initial discovery and scoping to system configuration, training, and successful go-live. Your primary objective is to ensure our software, particularly our flagship Syrinx system, is configured to meet the unique business needs of each client, driving user adoption and delivering maximum value.

Key Responsibilities

  • Project Scoping & Discovery:

  • Lead detailed discovery workshops with key client stakeholders to thoroughly understand and document their business processes, operational workflows, and strategic goals.

  • Analyse client requirements and map them to the capabilities of our software solutions.

  • Develop comprehensive Scope of Work (SOW) documents, feeding into project plans that outline timelines, deliverables, and responsibilities.

  • System Configuration & Solution Design:

  • Act as the primary functional lead for configuring the Point of Rental software to align with the client's documented requirements.

  • Translate complex business needs into practical, efficient system setups, including workflows, user permissions, custom fields, and reporting dashboards.

  • Advise clients on industry best practices for equipment hire, inventory management, maintenance scheduling, and financial integration.

  • Training & User Adoption:

  • Develop and deliver tailored training programs for various user groups, from front-line counter staff to back-office administrators and management.

  • Conduct both remote and on-site training sessions, ensuring users are confident and competent with the new system.

  • Provide dedicated support during the critical go-live phase to ensure a smooth transition and immediate operational success.

  • Consulting & Relationship Management:

  • Serve as the primary point of contact and subject matter expert for the client throughout the implementation project.

  • Build strong, collaborative relationships based on your credibility and industry knowledge.
  • Proactively identify potential project risks and develop effective mitigation strategies.

Qualifications & Experience
Essential:

  • Strong experience working at management level within the equipment hire industry (e.g., Plant & Tool Hire, Heavy Equipment, Specialist Hire).
  • In-depth understanding of core hire business processes, including quoting, contract management, dispatch & logistics, asset maintenance, and invoicing and accounting.
  • Exceptional communication, presentation, and interpersonal skills, with the ability to confidently lead workshops and train diverse audiences.
  • Strong analytical and problem-solving abilities, with a talent for translating business challenges into technical solutions.
  • Highly self-motivated and disciplined, with the ability to manage multiple projects concurrently and work effectively in a remote setting.
  • Full, clean driving license and a willingness to travel to client sites across the UK and occasionally Europe.

Highly Desirable:

  • Direct, hands-on implementation or power-user experience with Point of Rental Syrinx.
  • Experience with other hire management software systems.