Delivery Operations Manager

About the role:

Are you an organised and proactive professional with a passion for delivery excellence and team coordination? As a Delivery Support Manager at ROCK, you will play a pivotal role in supporting delivery teams, including managers, engineers, and consultants, to achieve project success. You will ensure smooth day-to-day operations, client satisfaction, and consistent progress toward monthly delivery targets.

This role is focused on project coordination and delivery execution, requiring strong organisational skills, proactive problem-solving, and a commitment to continuous improvement to enhance efficiency and successfully achieve delivery goals.

You will work closely with delivery leadership and technical teams to ensure effective planning, communication, and execution, keeping delivery operations aligned, efficient, and client focused.

What you'll be doing:

Delivery Coordination and Support:

• Provide day-to-day operational support to delivery managers, engineers, and consultants, ensuring projects remain on track.
• Coordinate workloads and monitor delivery progress against agreed milestones and monthly targets.
• Support delivery planning and scheduling, ensuring resource availability aligns with project priorities.
• Track key metrics such as delivery timelines, resource utilisation, and client satisfaction.

Project Planning & Delivery:

• Assist in the creation and management of project plans, ensuring alignment with business objectives, technical requirements, and client expectations.
• Support project managers and delivery teams in coordinating project execution to ensure successful delivery within time, scope, and budget constraints.
• Track project progress, manage risks, and proactively address issues to prevent delays.
• Contribute to delivery documentation and ensure project records are accurate and up to date.

Client Liaison and Communication:

• Act as a consistent point of contact for clients, ensuring queries are handled promptly and professionally.
• Maintain strong, ongoing communication between clients, internal delivery teams, and senior leadership.
• Support the escalation and resolution of delivery-related issues, ensuring service quality and expectations are met.

Team Operations and People Management:

• Oversee the day-to-day coordination of delivery teams, including management of annual leave, sickness tracking, and general attendance.
• Serve as a point of contact for team welfare and operational support.
• Assist in onboarding and supporting new team members to ensure seamless integration and productivity.

Risk and Issue Management:

• Identify and escalate risks or delivery challenges that may impact timelines or quality.
• Work collaboratively with project managers and team managers to develop mitigation and recovery plans.

What we need:

• 3+ years in a delivery coordination, operations, or support management role, ideally within IT, consulting, or managed services.
• Experience supporting multiple teams or projects simultaneously in a fast-paced environment.
• Exposure to client-facing delivery and internal team coordination.
• Experience assisting with or supporting project management and delivery activities.
• Confidence in managing team operations, including attendance, performance tracking, and administrative processes.
• Analytical mindset, able to interpret data and report on performance metrics.
• Resilient and adaptable, with the ability to manage competing priorities and deadlines.
• Familiarity with project management principles such as Agile, PRINCE2, or similar frameworks.

You will be successful in the role by ensuring monthly delivery targets are met, our clients receive clear and timely communication whilst experiencing a seamless delivery process as well as ensuring delivery data, reports and KPI's are are accurate visible and support continuous improvement.

If this sounds like you and what you do, then please apply directly or reach out to Jack with any questions