Lounge Host/Hostess

6 days ago

Gatwick Airport RH, United Kingdom Plaza Premium Lounge Full time £13,120 - £27,440 per year

Duties & Responsibilities:

 Assist Guests in a friendly manner.

 Serve food and beverages to guests in the service areas.

 Set up and clearing of Food & Beverage service areas and stations.

 Replenish food and beverages in the food counters and refrigerators in a timely manner.

 Ensure sufficient stock levels of amenities are available. Ensure proper storage

 Serve liquor or beverages to guests in the lounge with high pace to avoid queues,

 Prepare and mix beverages as per product specifications,

 Maintain opening and closing stock of bar and service areas, ensure par stocks are followed,  Check all service areas for equipment functionality such as dishwashers, ice machines, draught and soda dispensers, coffee machines,

 Prepare full bar and service mis-en-place.

 Ensure adequate stock for replenishment of cutlery, crockery, and condiments,

 Wipe clean all table tops and collect soiled dishes in a time frame designated by Duty manager.

 Wipe clean and disinfect all glasses, utensils, equipment, service areas, door panels, wall panels, counters, directory boards and other public surfaces

 Cleans floors. including dust mopping, damp mopping, sweeping, vacuuming, dusting, picking up larger objects off the floor

 Ensure the services, hygiene, cleanliness and tidiness of the Lounge achieve total customer satisfaction and meet company standards

 Create memorable experiences with professionalism and passion by engaging with the guest at every opportunity

 Manage and anticipate guest expectations to provide a personalized service

 Provide knowledgeable menu advice offering suggestions and recommendations as per specific regimens, allergens and dietary requirements,

 Ensure timely delivery from order to service where applicable,

 Operate point of sales system,

 Effective and consistent communication,

 Comply with licensing laws and other legal requirements and ensure responsible service of alcohol.

 The days and times of work will be on rota basis over 7 days and decided by the manager

 To follow cleaning procedures including use of equipment

Job Types: Full-time, Permanent

Pay: From £13.12 per hour

Benefits:

  • Company pension
  • Free parking

Application question(s):

  • Do you live 45 minutes or less away from the Gatwick Airport?

Work authorisation:

  • United Kingdom (required)

Work Location: In person

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