Passive Fire Estimator

Passive Fire Estimator - Gravesend

FAFS Fire & Security specialise in designing, installing, commissioning and servicing automatic Fire Detection, Protection and Alarm Systems in and around Greater London. We are currently looking to appoint a new Trainee Service Administrator to be based out of our Head Office in Chessington, Surrey.

FAFS Fire & Security's Passive Fire Estimator's

Support the Passive team by estimating remedial works from third party surveys, risk assessments, local authority letters, tender packages. As well as assembling quotations generated by our own surveying team. 

• Log and keep track of inbound/outbound enquiries.
• Estimate remedial works projects of various values and sizes, considering the specific site conditions and requirements.
• Issue estimates, follow ups and update leads in a timely manner.
• Provide market leading customer service and advice by keeping up to date with the latest legislative guidance and manufacture technical information.
• Liaise with other departments and inter business companies.
• Make and receive customer phone calls.
• Respond to customer enquiries with market leading advice that ensures the most compliant and cost-effective solution.
• Build and maintain strong bonds with stakeholders, manufacturers, suppliers and subcontractors.
• Maintain a safe working environment in accordance with our Health and Safety system
• Liaise and handover to the projects team upon order acceptance.
• Report to the department head for lead and sales and pipeline forecasting.

Who We're Looking For

FAFS Fire & Security recognise that our exemplary service can only be maintained by compliance to and the surpassing of British and European Standards which can only be effected through the continuous professional development of all team members, therefore, in addition to having all the usual attributes of a great FAFS Fire & Security employee, such as; a positive attitude, excellent communication skills, well presented and professional at all times, ability to work alone and as part of a team, for this specific opportunity, we are looking for candidates who also offer:

• Previous experience with passive fire customer service / estimating roles.
• Ability to use a computer and complex programmes.
• A working knowledge of fire door and fire stopping systems.
• A working knowledge of BS476-22 and BS 8214.
• Impeccable literacy skills.
• Self-Motivated Personality – Energy, Drive and Enthusiasm
• Clear communicator with good telephone manner with colleagues and customers
• Ability to follow process with strong attention to detail
• Respectful to others – Customers, Colleagues, Engineers, Managers, Directors
• Excellent time management and communication skills
• Ability to handle multiple priorities with a structured approach

How we Attract, Reward & Retain Our Employees

At FAFS Fire & Security we recognise the importance of fairly rewarding our employees. We go above and beyond with our remuneration packages that not only meet the needs of a challenging economic climate, but we offer packages, benefits and incentives to support the broader needs of our people making their everyday lives and futures more comfortable.

• Competitive Salary
• Royal London Pension
• Life Assurance 4x Salary
• 25 Days Paid Holidays plus Bank Holidays
• Paid Candidate Referral Scheme – up to £1,000 per referral, unlimited referrals.
• Mental Health & Well-being Scheme
• Employee Recognition Scheme
• Development and progression opportunities

A Little More About FAFS Fire & Security

We are a small, regionally focused business which gifts our clients a bespoke and reactive service with undivided attention & dedication. However, we have the added luxury and benefit of being part of a wider group of businesses within the Fire Protection, Security & Building Management Systems industry, allowing us to share best-practice, learning & development academies, Human Resource specialists and knowledge for constant improvement across the critical service industry.

Big enough to provide but small enough to care.

Our Business Include:

• FAFS Fire & Security
• Marlowe Kitchen Fire Suppression
• Alarm Communications
• Clymac
• Morgan Fire Protection
• Marlowe Smoke Control marlowe-
• Marlowe Fire & Security

Equal Opportunities

We strive to create a diverse, inclusive environment to encourage all our employees to be themselves. We celebrate what makes us unique and believe that adopting a culture of inclusion helps us to best serve our customers. We are committed to supporting equal opportunities, please inform us if you require any reasonable adjustments to enable you to participate in the recruitment process.

Right to Work

Regrettably, we are unable to offer Right to Work Sponsorship.

If you do not currently have the Right to Work in the UK or will need additional support to extend your current Right to Work status, your application cannot be considered.