Entry-Level Claims Handler – Full Training Provided

2 weeks ago

Norwich, Norfolk, United Kingdom Verisk Analytics Full time £18,000 - £25,000 per year
Description

We are seeking a few individuals to join our Forbes' recognised World's Best Employer global company, where you'll receive full training and support to learn how to effectively manage motor claims. You'll be based in our Norwich office with the opportunity for hybrid working, once you've reached competency. We pride ourselves on supporting employees with their development, offering varying progression opportunities.

As part of your training to be a Motor Claims Handler, you'll learn claims administration and an introduction into claims handling. As this is a trainee position, no experience within insurance or claims handling is required

Responsibilities

You'll learn how to handle calls (inbound and outbound), create new claims on systems, identify duplicate claims and complete bulk upload spreadsheets including distributing and actioning responses where required. You'll learn how to triage post, redirect correspondence where required and data extract with heightened attention to detail.

Within time, you'll begin to manage your own case load efficiently whilst working towards your monthly targets and the targets set for your team. Depending on your team journey within the claims department, you'll be trained to manage the repairs or total loss of the claimant's damaged vehicle, liaising with companies, engineers and/or garages whilst proactively challenging timescales that are not being met accordingly. You'll likely be trained to determine liability, requesting claim documentation, and investigating the circumstances surrounding the accident to make an informed decision on liability and indemnity.

Qualifications
  • Strong attention to detail
  • Proactive, organised and effective time management
  • Diligent written and verbal communication skills
  • Active listening and empathy managing calls
  • Decisive decision making
  • Enthusiastic, determined and target driven to achieve results individually and as part of a team
  • Willingness to learn and ask questions to support in own development
  • Computer Literate

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