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Trainee Vehicle Damage Assessor

2 weeks ago

Guildford, Surrey, United Kingdom Steer Automotive Group Full time £20,000 - £40,000 per year
Guildford

Ref: VA3252

#OFE

Benefits
  • Competitive salary plus performance related bonus
  • 29 days holiday including public holidays plus additional days with service
  • Pension contributions
  • Referral bonus scheme
  • Enhanced parental leave
  • Enhanced sick pay
  • Wagestream-a Financial Wellbeing app giving you ultimate pay control Get paid when you want, save monthly, enjoy shopping discounts, explore your benefits, and even connect with a financial coach.
  • Talk to us about flexible working
  • VIP Awards - colleague recognition scheme
  • Cycle to work scheme
  • Benefits App - virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more
  • Steer Academy provides accredited ongoing training - paid for by the business
  • Opportunities for career progression
At Steer Automotive Group, we're growing fast and investing in the future of our people. We're now looking for a Trainee Vehicle Damage Assessor (VDA) & Customer Service Advisor to join our dynamic team. This is a fantastic opportunity to kickstart your career in the automotive repair industry, combining customer service with technical learning and real-world experience.

About the Role:

As a Trainee VDA & Customer Service Advisor, you'll play a key part in ensuring our customers receive the highest standards of service while learning the technical aspects of vehicle damage assessment. You'll work closely with experienced VDAs and Estimators, developing your knowledge of accident repair processes, estimating systems, and insurance procedures - all while keeping customers informed throughout their repair journey.

Key Responsibilities:
  • Provide excellent customer service, both in person and over the phone.
  • Support with preparing and updating repair estimates.
  • Liaise with insurance companies and internal teams to ensure smooth repair progress.
  • Learn to assess vehicle damage using industry-standard systems and tools.
  • Help manage repair bookings and customer communication from start to finish.
  • Uphold Steer's values of excellence, innovation, and integrity in all interactions.
About You:
  • A passion for the automotive industry and a desire to learn and grow.
  • Excellent communication and organisational skills.
  • Strong attention to detail and a proactive attitude.
  • A team player who takes pride in delivering great customer experiences.
  • IT-literate and confident using digital systems.
  • A full UK driving licence would be beneficial.
If you're motivated, customer-focused, and eager to learn, this is your chance to build a rewarding career with a company that's shaping the future of accident repair.

Apply today and start your journey with Steer Automotive Group - where your potential drives our success.