Resident Experience Manager

1 week ago

Potters Bar, Hertfordshire, United Kingdom TLC Care Full time £30,000 - £50,000 per year

Job Ref: TLC1952

Branch: Cuffley Manor Care Home

Location: Cuffley Manor Care Home , Potters Bar

Salary/Benefits: Competitive Salary

Contract type: Permanent

Hours: Full Time

Hours per week: 40

Posted date: 11/11/2025

Closing date: 13/12/2025

At TLC Care our focus is quality of life. The design of the home and its entire operation are dedicated to that cause. Our approach to specialised nursing and care is, we believe, second to none, with highly-trained carers and nurses on hand 24 hours a day to provide assistance to meet the needs and wishes of each individual resident.

We have an outstanding opportunity for a Hotel Services Manager to lead the way in providing excellence in Hospitality to make a difference to the lives of our residents.

We are looking for a candidate who has a real passion for providing outstanding services, who is an ambassador of customer service and can manage fantastic teams who provide our residents with wellbeing/activities, catering and housekeeping and laundry services.

The candidate will share our values of Truth, Love and Compassion and work in partnership with our Support Office Leadership Team and Home Leadership Team to enhance the lives of our residents.

If you have experience in a hotel or retail environment, are dedicated to exceptional customer care and people are at the heart of your leadership approach we want to hear from you.

We offer a competitive salary matched to skills, experience and potential along with career development, succession planning and learning and development opportunities. Successful candidates who require a Skilled Worker Sponsorship will also be supported.

Apply now for an opportunity to become part of our TLC family.

Requirements:

Previous managerial experience in a hospitality environment

Good understanding of housekeeping and general maintenance duties.

Previous knowledge of the management of a kitchen

Experience in dealing with finance, budgets and targets

Proven track record of leading, empowering and supporting a team

Good communication skills (written, verbal, non-verbal)

Strong leadership skills

Team player Highly organised

Ability to motivate staff ensuring effective teamwork.

Professional neat appearance

Satisfactory DBS check

Desired but not essential: Care for the Elderly experience Knowledge / experience of health and safety legislation Knowledge of dementia

At TLC Care our values of Truth, Love and Compassion are the heart of all that we do and we are committed to ensuring that all of our people receive support, development and encouragement through every stage of their journey with TLC. As a TLC team member you will receive exceptional training and development, career progression, a wide range of benefits and an opportunity to make a difference to the lives of our residents.

We are a TLC family of seven care and nursing homes across London, Surrey, Hertfordshire and Cambridge providing exceptional care in our beautiful modern purpose-built homes which offer immaculate hotel- style facilities, in-house training areas and top-class activities. We work as one team demonstrating belief, energy and pride in all that we do, enabling us to achieve our purpose of providing outstanding care to all of our residents.

We believe that the way we care for our residents, relatives and team members reinforces the positives of lives; that people are good, they can be trusted, they care about you, the future is bright and every day brings something new and interesting.

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