Education Centre Supervisor/manager

This role is for registering your interest in our future Supervisor or Manager vacancies in our South West region. In particular our centres in Swindon, Maidenhead, Reading, Winnersh, Bracknell and Camberley.
Are you ready to embark on an exciting journey that will transform the lives of children and empower you to make a lasting impact on your community?
If you're passionate about education, business growth, and providing exceptional customer service, join our vibrant team at Explore Learning as an Education Centre Supervisor or Manager.

About us
Our mission is to change children's lives; supporting them to make real maths and English progress and unlock a love of learning. Whether it's online or in one of our vibrant UK tuition centres, we bring learning to life. We are a dynamic community of educators, mentors, role models, and advocates for the families we serve. Our team is defined by their genuine care for each child's growth and their unwavering commitment to excellence in everything we do.

Why you'll love working with us

• You're looking for a rewarding role - we are a purpose driven company and everything we do is centred around making a real difference to the lives of children.
• You want autonomy with impact - you'll be trusted to own the success of your centre and have a clear impact on its profitability, member growth and reputation in the local community.
• You prioritise self-development - We offer high-quality training and abundant opportunities for personal growth and development.
• You want to work in an environment where teamwork fuels innovation and growth - you'll be part of a strong culture of communication and collaboration and will work closely with a team of talented peers.
• You're a problem-solver and love a challenge - You'll be part of a dynamic environment where every day is different. You will utilise your skills to reach your goals by being proactive and strategic.

The Supervisor role
As a Centre Supervisor at Explore Learning you'll work in close partnership with the Centre Manager, and together you'll be responsible for the operation of a vibrant learning centre. Your role is multifaceted, with a strong focus on education, business growth, and customer service. You will lead and develop a team of inspiring tutors, nurture the potential of countless children, and warmly welcome new families into our educational community.

What you'll be doing

• Bring Our Mission to Life Deliver an exceptional education service to our members and make a profound impact on their lives.
• Inspire our tutors Role model skills to your team and ensure educational excellence.
• Provide Exceptional Customer Experience Engage and delight both prospective and current families.
• Build Authentic Relationships Forge meaningful connections with all members while prioritising safeguarding and member well-being.
• Contribute to Centre Reputation and Profitability Be an Explore ambassador in your community, spreading the word about what we do and lay the foundation for sustainable growth through outstanding education and customer experience.
• Inspire Collective Goals Motivate your team to work collaboratively towards achieving centre objectives.
• Create a Welcoming Environment Value, engage, and support every team member.

The Manager role
As a leader, at the helm of all centre operations, you will take ownership of executing a clear strategy for centre growth, creating a high performance team culture and regulate processes to set a strong foundation for growth.

What you'll be doing

• Use a variety of KPIs and performance measures to confidently diagnose what your centre needs to continuously improve. Forming a clear plan to achieve both short term and long term performance goals and gaining the buy in of your team to execute this effectively.
• Inspire and motivate a full-time Education Centre Supervisor and team of tutors to succeed in their role and unlock their individual potential.
• Take a proactive and bold approach to safeguarding the members in your care and empowering your team to do the same. You will ensure that the centre is compliant with Ofsted and company safeguarding requirements.
• Diagnose areas of opportunity to grow the centre membership and increase profitability. Working hard to improve the centre's local reputation by engaging with key community stakeholders and leading sales and marketing events to attract new members.
• Tailor customer journeys with tailored educational recommendations from prospect to members, ensuring they are making great progress and you are delivering exceptional service.

Starting salary
Supervisor
£27,000 PA + a pay progression of up to £4500 in your first year if you progress to our Centre Manager role.

Manager
£31,250 - £33,750 PA salary depending on experience.

• Those working at centres in the London area will receive an additional uplift to their annual pay between £1000 and £3500 due to London weighting.

Contract
Full-time, permanent contract.

Working Hours (Typical Week)

• Tuesday 11 am - 8 pm
• Wednesday 11 am - 8 pm
• Thursday 11 am - 7 pm
• Friday 9 am - 6 pm
• Saturday 9 am - 5 pm

Please note Proof of eligibility to work in the UK will be required. Unfortunately we are not able to offer any form of sponsorship.

Additional Perks

• Enjoy 31 annual days off (27 flexible + 4 gifted days when centres are closed at Christmas).
• You'll have an additional 3 paid days you can take for a personal or religious celebration, wellbeing or a volunteer day.
• You'll also receive additional holiday time based on your length of service.
• There will be the potential to earn an additional individual performance contribution based on the performance of your centre twice a year (£750 for supervisors and £1250 for managers).
• Benefit from staff discounts including gym memberships and sportswear, free 16-25 or 26-30 railcard, free counselling services, access to My Possible Self (a wellbeing app), a cycle to work scheme, and a discounted Tastecard.
• An additional length of service reward will give you access to private health insurance with Vitality.
• We offer fully subsidised tuition for the children of all salaried staff and 50% off Explore Learning membership fees for all immediate relations of staff members.
• Take advantage of our referral bonus offering, payroll giving scheme, enhanced parental leave, and pension options.

All successful applicants will undertake employment reference checks, a self declaration of criminal record and a Disclosure & Barring Service check. Please note, this role is exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020. It is an offence to apply if you have been barred from engaging in regulated activity with children.