Technical IAM Analyst

Why Deliveroo

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

About the Role

We are seeking a Technical IAM Analyst who combines strong Identity & Access Management expertise with end-to-end ownership, problem-solving ability, and a proactive, accountable mindset. This role sits at the heart of our access governance ecosystem and ensures we maintain a secure, controlled, and efficient environment across our SaaS and enterprise systems.

You will work across ambiguous and evolving requirements, partnering with engineering, security, IT, and business teams to define and deliver IAM solutions that support scale, compliance, and least-privilege principles.

Key Responsibilities

IAM Operations & Governance

• Own end-to-end delivery of IAM processes including Joiners/Movers/Leavers, User Access Reviews, access requests, and role lifecycle management.
• Maintain and enforce least privilege access across SaaS and business-critical applications.
• Analyse and improve existing IAM workflows, identifying control gaps, inefficiencies, and risks.
• Support and lead troubleshooting for access issues, misconfigurations, and escalations.

Technical Execution

• Make configuration changes in SaaS IAM tools confidently and accurately.
• Read and interpret infrastructure-as-code (e.g., Terraform), configuration files, or workflow logic to understand how access is provisioned or governed.
• Partner with engineering teams to ensure IAM controls are embedded into system and application designs.
• Use data to validate access models, detect anomalies, and produce actionable insights.

Continuous Improvement & Problem Solving

• Identify opportunities to automate, simplify, or streamline access workflows and controls.
• Drive clarity in ambiguous or undefined processes, working cross-functionally to establish clear, repeatable solutions.
• Take ownership of issues through to closure, ensuring stakeholders are updated and root causes are addressed.

About You

• End-to-End Ownership: Sees work through from discovery to implementation and validation.
• Proactive: Anticipates risks, raises issues early, and consistently progresses work without waiting for direction.
• Problem Solver: Breaks down complex challenges and proposes practical, scalable solutions.
• Comfortable with Ambiguity: Operates effectively where requirements or processes are not fully defined.
• Organised & Structured: Manages multiple streams, maintains clear documentation, and meets deadlines.
• Accountable & Driven: Holds themselves to high standards and consistently delivers high-quality outcomes.

Required Skills & Experience

• Strong, hands-on understanding of IAM fundamentals, including:

• Identity lifecycle (JML)

• Role-based and attribute-based access
• User Access Reviews / certifications
• Least-privilege access models
• Experience configuring and administering SaaS IGA tools
• Ability to interpret or work alongside code (Terraform, JSON, YAML, APIs).
• Solid understanding of authentication, SSO, MFA, and directory services.
• Strong analytical mindset; data analysis skills preferred (Excel, SQL, dashboards, scripting).
• Experience supporting audits (SOX, PCI, ISO).

Nice to Have

• Exposure to automation or workflow tools (JSM, GitHub, Python scripts, CI/CD, etc.).
• Understanding of cloud platforms (AWS, GCP, Azure) from an access or permissions perspective.
• Experience working in a fast-paced or high-growth environment.

Workplace & Benefits

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.

Diversity

At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.

We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.