Senior Service Information Analyst

1 day ago


Wilmslow, Cheshire East, United Kingdom Royal London Full time

Job description:

Job Title: Snr Service Information Analyst

Contract Type: 12 month FTC

Location: Alderley Park, Edinburgh

Working style: Hybrid 50% home/office based

Closing date:  12th January 2026

Royal London Group has an exciting opportunity for an experienced Service Information Analyst/Data Visualisation Engineer to drive advanced analytical reporting and deliver dynamic, impactful reports across COO.  This role empowers data driven decision making and supports the continuous improvement of IT services.

About the Role

  • Build and deliver management information (MI) from scratch.

  • Gather requirements from senior stakeholders, demonstrating strong organisational skills, flexibility, and a deep understanding of infrastructure service management.

  • Understand and present data in an easily consumable format which helps the Group identify priorities and areas for improvement.

  • Lead community engagement and support strategy for reporting best practice.

  • Work closely with Team Lead, Service Information Analyst, Configuration Manager and other roles across Service Management.

About You

  • Experienced in data and reporting, utilising tools such as ServiceNow, Power BI and Azure DevOps.

  • Proven stakeholder engagement, including senior leadership.

  • Working knowledge of ITIL Best Practice.

  • Highly organised with strong analytical skills.

  • Open to candidates from any industry background.

About Royal London

We're the UK's largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services.

Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve.

We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance. You can see all our benefits here - Our Benefits

Inclusion, diversity and belonging

We're an Inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background



  • Wilmslow, Cheshire East, United Kingdom Royal London Full time

    Job description:Job Title: Service Information AnalystContract Type: 12 month FTCLocation: Alderley Park, EdinburghWorking style: Hybrid 50% home/office basedClosing date:  12th January 2026Royal London Group has an exciting opportunity for a Service Information Analyst/MI Analyst to support clear, analytical reporting across the COO function.  In...


  • Wilmslow, Cheshire East, United Kingdom Royal London Group Full time

    Job Title: BPA Buyout Transitions AnalystContract Type: PermanentLocation: Alderley ParkWorking style: Hybrid 50% home/office basedWe are seeking a dedicated and detail-oriented Bulk Purchase Annuities (BPA) Transitions Analyst to join our team. This role is an exciting opportunity to work on key projects within our business unit, contributing to the...


  • Wilmslow, Cheshire East, United Kingdom Royal London Group Full time £35,000 - £55,000 per year

    Job Title: IT Assurance AnalystContract Type: PermanentLocation: Alderley ParkWorking Style: Hybrid 50% home/office basedClosing Date: 15th OctoberOverview:We have a fantastic opportunity for an IT Assurance Analyst to join the COO Business Operations Team at Royal London. The successful candidate will support the embedding and operation of effective IT...


  • Wilmslow, Cheshire East, United Kingdom Waters Corporation Full time £25,000 - £40,000 per year

    OverviewWaters are seeking a highly organized, analytical and motivated Accounts Payable Analyst to reconcile the Global Goods Receipts/Invoice Receipts (GI/IR) accounts in preparation for our S/4 implementation. This position is a hybrid role, requiring on-site work at our Wilmslow offices in Cheshire on Tuesdays, Wednesdays, and Thursdays. It is a...


  • Wilmslow, Cheshire East, United Kingdom Royal London Full time £60,000 - £120,000 per year

    Job Title: Senior / Solution Architect- Digital PlatformsContract Type: PermanentLocation: South Manchester (Alderley Edge) or EdinburghWorking style: Hybrid 50% home/office basedClosing date: 31st Oct 2025At Royal London Group, we're reimagining how technology serves our customers and society. Reporting to the Principal Architect (Lead Domain Architect) you...


  • Wilmslow, Cheshire East, United Kingdom The Citation Group Full time

    Senior Salesforce Technical ConsultantAbout the RoleWe're seeking aSenior Salesforce Technical Consultantto join our growing Business Systems team and play a key role in the delivery of scalable, intelligent, and business-aligned solutions. This position sits at the intersection of business analysis, Salesforce configuration, and solution design — with...

  • Senior Scientist

    1 week ago


    Wilmslow, Cheshire East, United Kingdom Waters Corporation Full time £60,000 - £120,000 per year

    OverviewWaters, a world-renowned leader in liquid chromatography and mass spectrometry, is seeking a dynamic individual to join our Liquid Chromatography - Mass Spectrometry (LC-MS) business segment. Within the LC-MS business, the Quan Portfolio is passionate about crafting modern quantitative mass spectrometry solutions, developing them, and bringing them...

  • Senior UX Designer

    1 week ago


    Wilmslow, Cheshire East, United Kingdom Royal London Group Full time

    Job Title: Senior UX Designer Contract Type: Permanent Location:  Alderley EdgeWorking style: Hybrid 50% home/office basedClosing date: 23rd October 2025We have an exciting new opportunity for a Senior UX Designer who will design and deliver innovative, inclusive, and customer-focused experiences that truly meet customer needs and expectations. These...


  • Wilmslow, Cheshire East, United Kingdom The Citation Group Full time £60,000 - £120,000 per year

    Senior Product DesignerLocation:Hybrid - Wilmslow and WFHOverviewWe're seeking an experiencedSenior Product Designerto help define the future of our growing B2B SaaS platforms acrossHealth & Safety,HR, andCompliance. You'll bring clarity to complexity, raise the bar for quality, and support the personal and professional growth of our design team.As our most...


  • Wilmslow, Cheshire East, United Kingdom Red Dot Full time £40,000 - £60,000 per year

    Senior Finance MangerA prestigious insurance company, represented by Red Dot Recruitment Agency, is seeking a Senior Finance Manager to join their team in Alderley Edge. This position is perfect for a seasoned professional looking to take their career to new heights.In this Senior Finance Manager role, you will oversee the finances of multiple facets of...