Associate Platform Owner

**Newcastle Upon Tyne - Benton Park View

Telford - Plaza 1 and 2

Manchester Regional Centre - Three New Bailey

Edinburgh Regional Centre - Queen Elizabeth House

Glasgow Regional Centre - Atlantic Square

East Kilbride - Queensway House

Worthing - Teville Gate House

Cardiff Regional Centre - Ty William Morgan

Bristol Regional Centre - 3 Glass Wharf

Please note due to workforce controls, Newcastle-upon-Tyne is only available to existing HMRC employees already based in this location.
Job Summary**
Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC.

Visit our YouTube channel to watch the full series and come and discover your potential.

The Associate Platform Owner will support the holistic management of a platform ensuring its stability, scalability and alignment with organisational goals. This role leads and balances the need for feature development with addressing risks, managing technical debt, and resolving defects to maintain long-term platform health. The Associate Platform Owner helps ensure that the platform delivers consistent value to the business while maintaining high operational standards. Their responsibilities include implementing continuous improvements and ensuring that risks and defects are addressed in a timely manner.

Job Description
The Associate Platform Owner will support the management and enhancement of these modules, ensuring they operate efficiently and integrate seamlessly with the overall platform.

Responsibilities

• Platform Strategy & Risk Management: Support the development and maintenance of the platform roadmap, ensuring alignment with business needs while addressing key risks, technical debt and platform stability.
• Technical Debt & Defect Management: Prioritise resolving technical debt and critical defects to support platform maintainability, security and scalability.
• Incident & Problem Resolution: Support efforts to resolve platform-related incidents. Support the implementation of preventative measures to improve the platform's resilience.
• Platform Performance & Optimisation: Continuously monitor platform performance and implement possible optimisations.
• Security & Compliance Oversight: Support the platform adherence to security standards and regulatory requirements.

The Associate Platform Owner will support the management and enhancement of these modules, ensuring they operate efficiently and integrate seamlessly with the overall platform.

Responsibilities

• Platform Strategy & Risk Management: Support the development and maintenance of the platform roadmap, ensuring alignment with business needs while addressing key risks, technical debt and platform stability.
• Technical Debt & Defect Management: Prioritise resolving technical debt and critical defects to support platform maintainability, security and scalability.
• Incident & Problem Resolution: Support efforts to resolve platform-related incidents. Support the implementation of preventative measures to improve the platform's resilience.
• Platform Performance & Optimisation: Continuously monitor platform performance and implement possible optimisations.
• Security & Compliance Oversight: Support the platform adherence to security standards and regulatory requirements.

Person specification

Main Duties

• Assist in managing a platform or its features by helping to set priorities and supporting the platform module team
• Support the Platform Owner in developing the strategic roadmap for the lifecycle of the platform, platform module features, and services, ensuring maintenance and continuous improvement.
• Work closely with Platform Owners to ensure there is a coordinated and seamless strategic plan for platforms and platform module features within their function.
• Work with the platform and product teams to continually seek ways to improve the customer experience and deliver high quality, cost-effective, added value platform service and functionality.
• Utilise insight from the Customer Relationship Management teams to identify and deliver creative solutions that address customer needs and develop the platforms.
• Support the development and maintenance of strategic third-party relationships, identifying opportunities to further benefit from the knowledge, expertise, and services of third parties.
• Support the promotion of user-centred and agile ways of working, and to ensure the model for multidisciplinary teams works effectively.
• Contribute to technical conversations that support for the Evergreen model of change across M365, Power Platform and SharePoint.
• Support the development of internal software solutions that support and streamline business processes.
• Promote the use of low code/no code tools to help staff identify business opportunities.

*Essential Criteria*

• Experience supporting and developing strategic technical solutions, navigating ambiguity, and operating at a strategic level within complex organisations.
• Experience supporting teams through times of change and fostering a positive and inclusive culture of trust and autonomy.
• An in depth understanding of the M365 ecosystem to inform an understanding of the opportunities afforded to HMRC.
• Awareness and knowledge SAAS/PAAS products including industry best practices, frameworks, and processes.
• An awareness of PowerShell scripting and an understanding of the role it plays in platform administration.

Desirable Criteria

• Knowledge and experience of the M365 and Power Platform Admin centres and how this is used to implement tenant wide configurations.
• An understanding of Microsoft's Evergreen process and its role in delivering new features and updates.
• Experience in communicating technical and non-technical concepts to stakeholders, both verbally and in writing.
• Knowledge of Security and Compliance features, our responsibilities and how these align with UK legislation.
• An awareness of Assistive Technology standards and regulations.
• An understanding and familiarity with Service Now.

Transitional Sites Information
If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.

For more information on where you might be working, review this information on our locations (opens in a new window)

These Sites Are:

• Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle
• Telford Plaza, Telford - moving to Parkside Court, Telford

You will be given more information about what this means at the job offer stage.

Behaviours

We'll assess you against these behaviours during the selection process:

• Making Effective Decisions
• Changing and Improving
• Communicating and Influencing
• Working Together

We only ask for evidence of these behaviours on your application form:

• Working Together

Alongside your salary of £37,682, HM Revenue and Customs contributes £10,916 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.

• Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary.
• Family friendly policies.
• Personal support.
• Coaching and development.

To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

*How To Apply*
As part of the application process, you will be asked to provide the following:

• A name-blind CV including your job history and previous experiences. Your CV should cover up to your last 3 roles, detailing your responsibilities and key achievements (max 250 words per role).
• A 750-word Personal Statement. Your personal statement should clearly demonstrate how your skills and experience meet the essential criteria.

Please evidence any Desirable Criteria where applicable, (up to 250 words max). This is not essential for the role but may be considered by the vacancy holder where candidates have the same score at interview.

Further details around what this will entail are listed on the application form.

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Sift
In the event of a large number of applications being received, an initial sift may be held on your personal statement.

At full sift your CV and your personal statement will be assessed, with the successful candidates being invited to interview.

We may also raise the score required at any stage of the process if we receive a high number of applications.

Interview
During the panel interview, your behaviours will be assessed, in order to determine your suitability for the role.

Interviews will take place via video link. Sift and interview dates to be confirmed.

Eligibility
Please take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you. If you do make a mistake with your eligibility form, please contact us via: – Use the subject line to insert appropriate wording for example – 'Please re-open my application –
[insert vacancy ref]
& vacancy closing date
[insert date]'.
To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.

Reserve List
A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles – if this applies to you, we'll let you know via your Civil Service Jobs account.

Merit List
After interview, a single merit list will be created, and you will only be considered for posts in locations you have expressed a preference for. Appointments will be made in strict merit order in line with the set number of roles in each location.

Criminal Record Check
Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.

Hybrid working at HMRC
HMRC is an office-based organisation, and colleagues are expected to spend 60% of their working time in the office. Our offices provide opportunity for interaction, collaboration which aids learning and development and a sense of community. Where the role allows it, and where the home environment is suitable, colleagues can work from home for up to 2 days a week, averaged over a calendar month (or a proportionate amount of time for colleagues who work less than full time).

Reasonable Adjustments
We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.

If you need a change to be made so that you can make your application, you should:

Contact the UBS Recruitment team via as soon as possible before the closing date to discuss your needs.

*Additional Security Information*
Please note in addition to the standard pre-employment checks for appointment into the Civil Service, all candidates must also obtain National Security Vetting at Security Check (SC) clearance level for this vacancy. You will normally need to meet the minimum UK residency period as determined by the level of vetting being undertaken, which for SC is 5 years UK residency prior to your vetting application. If you have any questions about this residency requirement, please speak to the vacancy holder for this post.

*Additional Security Information*
Please note in addition to the standard pre-employment checks for appointment into the Civil Service, all candidates must also obtain National Security Vetting at Security Check (SC) clearance level for this vacancy. You will normally need to meet the minimum UK residency period as determined by the level of vetting being undertaken, which for SC is 5 years UK residency prior to your vetting application. If you have any questions about this residency requirement, please speak to the vacancy holder for this post.

Terms and Conditions
Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.

HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations (opens in a new window).

The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.

Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process.

Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.

Questions relating to an individual application must be emailed as detailed later in this advert.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

New entrants will join on the minimum of the pay band.

Please note that, if you are applying for roles on a part-time basis, the salary agreed will be pro-rata, reflective of the working hours agreed within your contract.

If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

For more Information for people applying for, or thinking of applying for, roles at HM Revenue and Customs, please see link: Working for HMRC: information for applicants - GOV.UK.

Feedback will only be provided if you attend an interview or assessment.

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

Security

Successful candidates must undergo a criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Successful candidates must undergo a criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This Job Is Broadly Open To The Following Groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job Contact :

• Name : Claire Morgan
• Email :
• Telephone :

Recruitment team

• Email :

Further information

Appointment to the Civil Service is governed by the Civil Service Commission's Recruitment Principles. You have the right to complain if you feel there has been a breach of the Recruitment Principles.

In the first instance, you should raise the matter directly via . Please note that we do not accept complaints or appeals regarding scoring of outcomes of campaigns unless candidates can provide clear evidence that the campaign did not follow the Recruitment Principles.

If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their website.