Customer Service Advisor

2 weeks ago

Cardiff, Cardiff, United Kingdom SSE PLC Full time £29,504 - £34,757 per year

About the Role

Base Location: Cardiff or Reading

Salary: £29,504 - £34,757 pro rata + a range of other benefits to support your family, finances and wellbeing.

Working Pattern: 12 Month Fixed Term Contract or Secondment | Full Time | Flexible First options available

What is the Role?

This is an exciting opportunity to join Business Energy and work across various Services workstreams and channels including inbound and outbound telephony. You will work as part of a team on a multitude of work items based on business priorities and requirements. As part of your role you will:

  • Ensure enquiries are resolved in a timely and efficient manner.

  • Continuous delivery of a superior customer experience whether working on emails or speaking directly with customers.

  • Work with the Service teams to provide resource support, you could be supporting across any of our Service teams including Metering, SME Hub, Collections or Back office.

  • You will learn multiple processes across Service and will ensure you remain compliant when carrying out these tasks.

What do I need?

To be considered for this role, we would love you to have:

  • Previous experience of working within a SSE Customer Service delivery environment.

  • The ability to adapt quickly to changing priorities and customer needs.

  • Excellent communication, organisational and prioritising skills.

  • Attention to detail, resilience, and drive.

About our Business

The race to net zero is intensifying for businesses of all sizes. Sustainable decisions made today can meet customers' changing needs for tomorrow and bring long-term success for businesses. Part of SSE plc, the UK and Ireland's largest renewable electricity generator, SSE Energy Solutions is different as all its renewable electricity is sourced from SSE's own UK wind and hydro assets.

In addition to providing gas and electricity to businesses across the UK, SSE Energy Solutions invests in, builds and connects localised flexible infrastructure to drive the long-term performance of energy assets. SSE Energy Solutions works with its customers to deliver financially robust plans to bring flexibility and diversity to their energy infrastructure - the low-carbon solutions they need to succeed in the race to net zero.

What's in it for you?

An excellent package with 34 days holiday entitlement (including public holidays), enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package on our careers site.

As an equal opportunity employer we encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during the application, assessment and upon joining SSE. Search for 'Inclusion & Diversity at SSE' to find out more.

Next Steps

All applications should be submitted online, and I'll be back in touch after the vacancy closing date to let you know the outcome.

If you would like to discuss any working differently requirements or adjustments you may require throughout the recruitment and selection process, please contact Zoe at

EXTERNAL: Before commencing employment with SSE, you'll be required to fully complete our pre-employment screening process consisting of a basic criminal records and credit check.

INTERNAL: As a courtesy, please let your current line manager know you are applying.

LI-ZG1
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