Head of Client Services

1 day ago

London, Greater London, United Kingdom And Digital Full time £60,000 - £80,000 per year

Head of Client Services (London BU)

Who We Are:

AND Digital are a tech company focused on accelerating digital delivery and dedicated to closing the digital skills gap. We've been helping organisations build better digital products and stronger digital teams since 2014.

We believe our work should always make a remarkable impact for our clients. We do this through our regional offices (or 'Clubs') building strong relationships with our partners, so that they are always prioritised by a team within close proximity.

This unique model has driven success for our clients and ourselves, evidenced by our remarkable organic growth since 2014. Today we number more than 1,300 people with Clubs all over the UK, Europe and the USA with plans for global expansion in the next couple of years.

Join us - and help us fulfil our mission to close the world's digital skills gap.

About You

As a Head of Client Services you will hold a strategic and pivotal role; accountable for building relationship between the Club and its clients, managing the current assignments, growing the accounts, and establishing a strong lasting partnership between AND Digital and the client organisations. As a result you will need to be able to:

  • Create a healthy portfolio of clients and forecast accurately growth target across the portfolio
  • Define each account direction and targets
  • Execute account development plan
  • Drive account growth and relationship development planning
  • Develop a long term strategic vision for your client and use your creativity to push/trial innovative ideas

To do that, it's essential you bring the following:

  • A demonstrable background in professional services, in a similar role
  • Strong experience working in digital/tech environment (web/app development house, marketing agency, consulting)
  • Strong business awareness and high commercial acumen
  • Gravitas and proven experience to shape digital function and guide teams through implementation and delivery.
  • Proven experience in shaping and selling complex and effective propositions, which exceed client expectations and challenge the status quo
  • A track record of building outstanding relationship with clients and growing accounts (winning, retaining and expanding key accounts)

Why join AND Digital?

We have three core values: wonder, share, and delight. These values inform how we work with clients, and our culture: what it feels like to work for AND. We believe collaboration, ambition, curiosity and fun can drive innovation by creating a better environment for problem-solving.

By joining AND, we'll provide:

  • Opportunities to work on projects with big clients and produce meaningful work that makes a genuine difference to people's lives.
  • A "Blended Working" model, meaning you will be able to work in a range of locations from; your home, in your clubhouse, on a client, as well as just a change of scenery.
  • The benefits of having a small company feel through being part of an autonomous Club, while being able to take in the benefits of a larger organisation.
  • A dedicated career scrum team, designed to help you reach your career goals and develop the skills you need to be your best self.
  • A safe environment for you to be yourself and challenge yourself.

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