Head of Retail, Europe

1 day ago

London, Greater London, United Kingdom Sunspel Full time

Sunspel makes beautiful, everyday clothing that forms the foundation of the modern luxury wardrobe. We have been handcrafting garments and innovating unique fabrics in the UK for over 160 years, building a global reputation for uncompromising quality, timeless design and luxury fabrics. We believe in making clothes with care. We care about where we source our materials from, the people we work with and the quality of everything we do.

The Role:

The Head of Retail, Europe leads the retail business across key European markets while defining and implementing global retail standards across the brand. This role combines operational leadership and strategic excellence, ensuring consistent in-store experience, training, and performance worldwide.

Working closely with the CEO and senior leadership team, this position drives sales, operational excellence, and brand consistency across markets, while shaping best-in-class retail practices aligned with the brand's values.

Key Responsibilities:

Commercial & Customer Focus

  • Lead retail sales strategies to meet revenue and profitability goals.
  • Foster a client-centric culture and ensure exceptional in-store service.
  • Regularly review store performance, presentation, and brand compliance.
  • Use data and KPIs to inform decisions and action plans.
  • Work with Marketing and Merchandising on local initiatives, client outreach, and store-relevant product buys.
  • Ensure strong visual merchandising execution and stay ahead of market trends.

People Leadership

  • Lead, coach, and develop Store Managers across the UK and Europe.
  • Partner with HR on talent pipelines, recruitment, and succession planning.
  • Build a culture of accountability, collaboration, and continuous learning.

Business Development

  • Identify and assess new store opportunities in the region.

Global Retail Excellence

  • Define and implement global retail standards across client experience, VM, training, and operations.
  • Create and roll out global retail training programmes and toolkits.
  • Benchmark performance internationally and share best practices.
  • Support global store openings, ensuring readiness in people, systems, and training.

Skills & Experience

  • Senior retail leadership experience in luxury or premium fashion.
  • Proven multi-site management and retail excellence programme expertise.
  • Strong commercial, strategic, and operational capability.
  • Excellent leadership, communication, and coaching skills.
  • Willingness to travel extensively.

Personal Attributes

  • Inspirational, pragmatic leader with a global mindset.
  • Passionate about luxury retail and client experience.
  • Strategic, collaborative, culturally aware, and results-driven.

Reports to:
Chief Executive Officer

Location:
London, with regular travel across the UK, Europe, and international markets

To apply, please send a copy of your CV to

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