Finance Operations Manager

Join OneAdvanced

We're looking for a proactive, commercially-minded Finance Operations Manager to lead our Credit Control and Query Management function. This is a pivotal role within our Finance Operations team, driving the effectiveness and integrity of the full Order-to-Cash (O2C) process.

You'll play a key part in improving cash performance, reducing financial leakage, streamlining processes, and enhancing customer experience. If you thrive in a fast-paced environment, are passionate about operational excellence and love driving results through people and process, this is an opportunity to make a real impact.

What You Will Do

Credit Management & Cash Collection

• Lead the credit control team to achieve cash and overdue debt targets

• Drive aged debt reduction, maintain weekly Top 50 Debtors reporting, and provide cashflow insights

• Ensure timely allocation, remittances, customer statements, and escalate risks impacting month-end

Query & Dispute Management

• Oversee the query process in ServiceNow, ensuring efficient triage and resolution

• Reduce aged queries, escalate blockers, and maintain strong credit note governance

Billing & Credit Note Prevention

• Partner with Billing and Sales to ensure timely, accurate invoicing

• Address root causes of credit notes, monitor unallocated credits, and minimise accrued revenue

End-to-End O2C Ownership

• Accountable for the full lifecycle from order entry to cash collection

• Remove process bottlenecks and lead continuous improvement across billing, collections, and renewals

Team Leadership

• Coach and develop the Credit Operations Lead and Credit Control team

• Set KPIs, drive performance, and foster a culture of accountability and ownership

Ledger Integrity & Reporting

• Maintain clean, audit-ready ledgers and oversee allocation performance

• Deliver clear reporting on aged debt, cash performance, credit notes, queries, billing backlog, and orders on hold

What You Will Have

• 7+ years in Finance Operations or O2C roles

• Proven success driving cash and overdue targets (SaaS/recurring revenue experience desirable)

• Strong leadership and stakeholder management capability

• Deep O2C process and controls knowledge

• Strong analytical skills and attention to detail

• High proficiency in Excel; experience with NetSuite, Salesforce, and ServiceNow

What We Do For You

Wellbeing that means something

• 26 days' holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year
• Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave
• Robust sick pay of up to 13 weeks full pay + 13 weeks half pay
• 24/7 Employee Assistance Programme for confidential support
• Private medical insurance for everyone, no medical-history exclusions

Financial benefits that have your back

• Group-wide performance bonus, when we win, you win
• Income protection: up to 75% salary for 5 years if you ever need it

Grow your career with us

• SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library
• Access to external training and apprenticeships

Making a Difference 

• MatchIt Fundraise for a cause close to your heart and OneAdvanced will match part of the funding
• Pennies from Heaven donate the pennies from your pay check to help make a difference without lifting a finger

Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including:

• ULEV car scheme with 1,000+ models
• Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover

Who We Are

OneAdvanced is one of the UK's largest providers of business software and services serving 20,000+ global customers with an annual turnover of £330M+. We manage 1.5 million 111 calls per month, support over 2 million Further Education learners across the UK, handle over 10 million wills, and so much more. Our mission is to power the world of work and, as you can see, our software underpins some of the UK's most critical sectors.

We invest in our brilliant people. They are at the heart of our success as we strive to be a diverse, inclusive and engaging place to work that not only powers the world of work, but empowers the growth, ambitions and talent of our people.

To learn more about working at OneAdvanced please click here 

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