Quality Assurance Manager

3 days ago

East Grinstead, West Sussex, United Kingdom Brown & Brown UK Full time

Job title: Quality Assurance Manager

Location: East Grinstead

Salary: competitive basic salary

Due to our consistent growth over the last few years, and to continue to keep pushing forward, we are looking for a Quality Assurance Manager to join the team , to be based out of our office in East Grinstead.

This is a fantastic opportunity for a skilled compliance professional to join a business with ambitious growth plans, and the scope to make a real difference in the daily running of the business.

Purpose of the Role:

To lead and manage the Quality Assurance function across the Hub, driving consistent quality standards, regulatory compliance and continuous improvement. The role ensures adherence to Group policies, FCA requirements and best practice, while supporting operational teams to improve client outcomes, colleague capability and risk management.

The QA Manager combines leadership, technical oversight and governance responsibility, with full ownership of the regional QA framework and outputs.

Key Responsibilities:

Quality Assurance Leadership

  • Lead and manage the Hub's QA team, ensuring delivery against agreed standards and objectives.
  • Own and oversee the Hub's QA process, ensuring consistency with Group expectations and "My Compliance" requirements.
  • Act as the primary QA point of contact for the Hub MD and Regional QA Lead.

Team Leadership & Development

  • Oversee day-to-day QA operations, ensuring efficiency, quality and consistency.
  • Set clear objectives, conduct performance reviews and manage accountability.
  • Coach, mentor and develop QA colleagues to build capability and progression.
  • Champion teammate engagement, wellbeing and open communication to drive retention and performance.

Risk, Governance & Compliance

  • Ensure all QA activity complies with FCA regulation, legal obligations and internal governance frameworks.
  • Proactively identify, assess and mitigate operational, regulatory and reputational risks.
  • Maintain oversight of:
  • Regulatory returns
  • Insurer audits
  • Complaints MI and root cause analysis
  • Breach and Risk Register
  • CIO checks
  • Introducer, AR and IAR QA checks

Continuous Improvement & Best Practice

  • Drive continuous improvement initiatives across the Hub and region.
  • Support delivery of the Retail Broker Toolkit and QA-related training programmes.

For more information please apply online or contact Dan Hurley.

  • Quality Assurance Manager

    3 days ago

    East Grinstead, West Sussex, United Kingdom Brown & Brown Insurance Full time

    Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.Job title: Quality Assurance...

  • Quality Support – Rail Production

    1 week ago

    East Grinstead, West Sussex, United Kingdom Quest Global Full time

    Job Requirements About the RoleQuest Global is looking for an experienced Quality Support Specialist to provide hands-on production support at a Rail Pack Production and Maintenance Facility in East Grinstead.The site delivers three key repair and maintenance routes, Fault Repair, Half-Life Maintenance, and End-of-Life Overhaul, ensuring reliability and...

  • Contract Manager

    4 days ago

    East Grinstead, West Sussex, United Kingdom CBRE Global Workplace Solutions (GWS) Full time

    Job Title: Contract Manager, Data Centre SolutionsReporting to: Technical Operations Director, Data Centre SolutionsLocation: East GrinsteadPlease ensure to include your CV with your application to be considered for this role.COMPANY PROFILECBRE is the global leader in real estate services and investment.We leverage the industry's most powerful knowledge...

  • Contract Manager

    2 days ago

    East Grinstead, West Sussex, United Kingdom CBRE Full time

    East Grinstead - England - United Kingdom of Great Britain and Northern IrelandJob Title: Contract Manager, Data Centre SolutionsReporting to: Technical Operations Director, Data Centre SolutionsLocation: East GrinsteadPlease ensure to include your CV with your application to be considered for this role.Company ProfileCBRE is the global leader in real estate...

  • Finance Manager

    2 days ago

    East Grinstead, West Sussex, United Kingdom Ovyo Full time

    Finance Manager (12 months maternity cover)Based: East Grinstead, UK (remote or hybrid options available)Part time 40-60%, Fixed-term contract (maternity cover)About Ovyo:Ovyo works globally with companies in the TV & Media industries including some of the top household brands. Our people build the platforms that shape the way the world watches video and...

  • Sales Consultant

    7 days ago

    East Grinstead, West Sussex, United Kingdom Retirement Villages Group Full time

    We're looking for a passionate and people-focused Sales Consultant to join our team, supporting two of our established retirement villages – Charters Village in East Grinstead and Gradwell Park in South Chailey.Our communities are home to vibrant, welcoming residents who enjoy beautiful surroundings, high-quality homes, and a fulfilling lifestyle. You'll...

  • International Event Sales Manager

    1 week ago

    East Grinstead, West Sussex, United Kingdom Faversham House Ltd Full time

    Your missionWe have an exciting opportunity for an experienced and confident sales manager with a proven track record of winning new business and working with international clients. You will be working with our event sales director to deliver a mix of both established conferences and launch international conferences for the utilities and sustainability...

  • International Event Sales Manager

    7 days ago

    East Grinstead, West Sussex, United Kingdom Faversham House Full time

    Your missionWe have an exciting opportunity for an experienced and confident sales manager with a proven track record of winning new business and working with international clients. You will be working with our event sales director to deliver a mix of both established conferences and launch international conferences for the utilities and sustainability...

  • International Event Sales Manager

    7 days ago

    East Grinstead, West Sussex, United Kingdom Faversham House Full time

    Your mission We have an exciting opportunity for an experienced and confident sales manager with a proven track record of winning new business and working with international clients. You will be working with our event sales director to deliver a mix of both established conferences and launch international conferences for the utilities and sustainability...

  • Tyre Fitter

    7 days ago

    East Grinstead, West Sussex, United Kingdom Tyre Pros Full time

    Work with usLooking to start a career as a Vehicle Technician and get right where the action is in the car servicing industry? Joining Tyre Pros as a Tyre Fitter is your way in. You'll have all the security that comes with joining one of the UK's best-loved fast-fit retailers and be part of a company that is nurturing the next generation of auto repair...