Repairs Performance

Location: Derby

Salary: £27,540 Per Annum

Job Type: Full-Time, Permanent

Working Hours: 40 hours per week (including 5 hours paid lunch break)

This position sits within Nacro's property team, responsible for the repair and maintenance and standards of Nacro's stock of managed properties. This role is specifically for Nacro's properties in f the Community Accommodation with Support, Tier 2 (CAS-2) programme, directly commissioned by the Ministry of Justice and operating nationwide across England and Wales. The service provides accommodation and support for low/medium-risk people eligible for home detention curfew or bail, helping to keep people out of prison (when living in the community on licence is an option) and to support prison leavers to re-establish (crime-free) independent lives.

Role Overview:

To be responsible for a number of key functions in the CAS–2 repairs team including tracking of repairs, administering property compliance such as gas and electrical safety checks, fire risk assessments, reviewing contractor invoices, setting up new properties, arranging for planned works and sourcing of new contractors in order to deliver Nacro's property maintenance requirements for the national CAS-2 contract.

Key Responsibilities:

• Leading on the tracking and timely completion of repairs, investigating delays and driving improvements in contractor performance.
• Co-ordination of the CAS-2 property health and safety compliance function including gas, and electrical safety checks and servicing as well as fire risk assessments, asbestos and legionella surveys ensuring 100% completion and timely remedial actions in line with statutory and internal targets
• Develop and implementing schedules for planned works such as gardening and cleaning.
• Identify properties requiring post-inspection checks and liaise with Nacro surveyors accordingly.
• Review maintenance invoices within agreed timeframes, querying discrepancies and referring to surveyors where post-inspection is needed.
• Process surveyor inspection reports, raise identified repairs, and update the inspection tracker.
• Produce regular repairs tracking and compliance reports for the Head of Property and the commissioners of the CAS-2 service
• Identification of suitable contractors where there are gaps in contractor coverage and arrange for onboarding
• Support the Maintenance Helpdesk Manager in managing contractor performance, contributing to review meetings and promoting continuous improvement.
• Build and sustain strong working relationships with local operational teams, contractors, landlords, and partner agencies.
• Respond to complaints regarding the quality of completed work and follow up with contractors to ensure resolution.
• Respond to complaints regarding the quality of completed work and follow up with contractors to ensure resolution.
• Act as deputy for the CAS-2 Maintenance Helpdesk Manager during periods of absence.

Essential Skills & Qualities:

• Minimum of two years' experience in property maintenance within the rented or social housing sector,
• Strong understanding of the rented/social housing environment.
• Good knowledge of the requirements for property-related health and safety checks and assessments, including gas, electrical, fire safety, asbestos, and legionella, and their application across a dispersed property portfolio.
• Proven experience managing complex administrative systems.
• Excellent written and verbal communication skills, with the ability to engage effectively with staff, contractors, landlords, and external agencies.
• Exceptional attention to detail
• Ability to work independently, manage pressure, and prioritise tasks effectively.
• Understanding of performance management through targets and KPI's, with the ability to produce and present reports.
• Enhanced DBS check and Prison Clearance required.

Benefits:

• 25 days holiday + bank holidays.
• Occupational sick pay exceeding statutory requirements.

Notes: We welcome applications from individuals with lived experience in the criminal justice system. A criminal record may not disqualify you from undertaking this role. Please note that this role does not offer eligibility for visa sponsorship. For more information on UK working rights, please visit GOV.UK Applicants must have the right to work in the UK.

Ready to Make a Difference? Apply now and take the next step in your career within criminal justice and housing support. Interviews are ongoing, and we are hiring for multiple roles.